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Supply Chain Assistant (6 month Fixed-Term Contract / Secondment)
About Network Rail
Join Our Team at Network Rail!
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
About the role (External)
As Supply Chain Assistant, you'll play a vital part in ensuring the smooth and compliant delivery of materials, working collaboratively with Materials and Logistics teams to not only meet but exceed customer expectations. You'll handle customer and supplier orders with precision, proactively resolve any queries, and contribute insights by recording and analysing data. Your efforts will directly support our mission of delivering high-quality service and empowering the team with valuable management information. Be a part of our dynamic environment where every day offers the chance to make a meaningful impact!
Key accountabilities will include:
1. Develop and maintain effective relationships with all supply chain stakeholders (customers, suppliers, buyers) as needed to resolve customer and supplier queries, delivering supply chain KPIs.
2. Support the wider operations team as required, to deliver a comprehensive service to customers as detailed in the service catalogue.
3. Provide data, analysis and commentary for management reports.
4. Propose and implement improvement activities and plans through the provision of data analysis and other subject matter expertise; report on improvement activities as required.
5. Action and fully resolve customer and supplier queries to agreed processes and within SLA, monitor trends and collate data to support and identify supply chain improvements.
6. Develop and maintain processes for areas of activity to improve team performance and maintain the ISO9001 accreditation.
7. Using supply chain expertise and knowledge resolve complex queries by evaluating information and identifying the root cause.
The ideal candidate will demonstrate the following criteria:
Essential
Educated to degree level or equivalent relevant work experience e.g. Supply Chain, Business Management.
Experience of Internal Sales, and Experience of ERP systems (e.g. ORACLE, SAP).
Experienced Microsoft Office user.
Experience within a customer service role.
Proven ability to work to tight deadlines, maintaining high levels of accuracy.
Good analytical and problem solving skills.
Good interpersonal and relationship building skills.
Good commercial awareness.
A customer focussed approach.
Ability to work under pressure and a desire to improve processes and produce efficiencies.
Good oral & written communication skills.
Aware of supply chain processes.
Desirable
Railway knowledge.
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