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Customer Service Agent
Reference: JAN20253694
Expiry date: 14:39, Thu, 30th Jan 2025
Location: Croydon
Salary: £28,144 pa + bonus up to £1,407 pa OTE
Weekly Hours: 42.5 hours / week
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile.
As a Customer Service Agent, you will manage the needs of customers, colleagues, and managers to ensure our vehicles are where we need them to be, when we need them to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire:
Our branches are busy, fast-paced places, and as a Customer Service Agent, you will be at the very center of it. You’re often the first point of contact for customers, so confidently delivering a great service with a smile is essential. You will manage multiple tasks at a time, from sourcing vehicles for bookings, resolving customer rental queries, administering customer accounts, to overseeing daily vehicle movements in and out of the branch.
You don’t need previous industry or vehicle rental administration experience (our proven induction training will take care of that), but you’ll need your customer service know-how, administration skills, and a calm, ‘can-do’ attitude (along with a Full UK or EU Driving Licence).
As a Customer Service Agent with Northgate Vehicle Hire, we offer:
* A fantastic quarterly bonus scheme (up to £1,407 pa OTE)
* 24 days annual leave rising to 26 days with service (+ bank holidays) and an extra day’s leave to celebrate your birthday
* Free life assurance
* Well-being services (including 24/7 GP service, mental health support, and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
* Exclusive colleague-only vehicle-leasing schemes
* Pension & save-as-you-earn share scheme
* Access to our Benefits App offering unlimited retailer discounts and cashback deals
* Access to Wagestream - a Financial Wellbeing app that provides control over your pay and discounts on shopping.
With over 60 branches nationwide, Northgate Vehicle Hire is the UK’s go-to provider of light commercial vehicle rental solutions, partnering with well-known organisations. We have a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few companies can match the support, development opportunities, and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders.
We are agile. We are experts. We are imaginative. We are reliable.
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