EF Brighton International Language Campus is seeking a dedicated and organized individual to join our Residence Team as a Residence Coordinator for summer 2025.
In this role, you will play a key part in ensuring a safe, supportive, and engaging living environment for international students while overseeing the smooth operation of our residential facilities. This position offers an excellent opportunity to develop strong leadership and organizational skills within a professional and team-focused setting.
* Full-time
* Fixed-term contract through July & August
* Potential for permanent employment beyond summer
If you are committed to delivering a high-quality student experience and thrive in a dynamic environment, we encourage you to apply.
Responsibilities
* Ensures the smooth running of the student residences
* Ensures the residences provide a comfortable, safe living environment
* Provides the highest level of customer service at all times
* Allocates new bookings to residential accommodation
* Assists customers with residence queries, ensuring prompt follow-up and excellent customer service
* Liaises with external suppliers where cleaning/maintenance issues are reported
* Completes weekly occupancy statistics
* Prepares arrival & departure documents and provides keys for all arrivals
* Follows up on any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
* Assists with the training and supervision of temporary staff/interns
* Participates in student intakes and first week chats
* Shares emergency duty on a rota basis
Requirements
* Given the on-call nature of the position, a flexible, hands-on approach to the nature & hours of work undertaken is essential
* Familiar with Microsoft Office and CRMs (desirable)
* Highly motivated, energetic, positive
* Customer service oriented, friendly & approachable manner
* Able to remain calm under pressure & to diffuse potentially difficult situations
* Sensitive to the needs of international students living away from home
* Excellent communicator with students, colleagues, and external clients
* Attention to detail, organized & thorough
* All offers are subject to a clear enhanced background check and two references
* Legally able to work in the UK at commencement of employment
Why you will love working with EF
* Work in a truly international environment
* Ambition is nurtured and fast-tracked career enhancement opportunities are provided
* Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
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