WORKSHOP COORDINATOR
COMPANY OVERVIEW
Established in 1947, our client is proud to remain a wholly owned family business committed to providing an unparalleled end-to-end service for all machinery and equipment needs in Agriculture, Groundcare, Construction, and Arboriculture.
A friendly, family business that is home to some of the UK’s finest machinery franchises, all supported by the most knowledgeable Sales, Parts, and Service teams in the country.
Our client lives up to their reputation as an award-winning, professional machinery and service provider. This boils down to their dedicated team of almost 200 people who always go the extra mile to deliver, their experience that stretches over 70 years, and their extensive product portfolio.
As members of the Armed Forces Covenant, they are proud to support and welcome applications from service leavers, ex-military personnel, and forces family members.
JOB PURPOSE
Our client is currently looking for a Workshop Coordinator to join their branch near Reading. If you have experience working in a coordination or service advisor role within a car dealership, garage, or service department and are looking to take the next step in your career, we would love to hear from you.
JOB SPECIFICATION
1. Answering service calls
2. Dealing with customers in a friendly and professional manner
3. Organising the engineers' workload via our scheduler
4. Raising job cards and managing customer expectations
5. Covering the service department in the absence of the service manager
QUALIFICATIONS/EXPERIENCE
1. Service industry experience in a comparable role
2. A team player who can work well under pressure, organise workloads, and maintain calmness during busy periods
3. A great communicator with exceptional customer service skills
4. Comfortable using a range of IT systems with a willingness to learn new systems
5. Strong attention to detail, able to use your own initiative, and excellent problem-solving skills
6. Sound technical knowledge
7. Due to the location of the branch, must have own transport
SALARY/BENEFITS
1. Salary up to £35,000
2. Company bonus scheme where we aim to provide bonus payments throughout the year reflective of how the business is performing and the wider economic situation
3. Company pension scheme
4. Life Assurance of £25,000
5. Up to 26 days annual leave plus all Bank Holidays. You will start on 23 days, and this will increase with service
6. Membership of Network Benefits, giving you access to discounts on everyday purchases like grocery shopping and clothing retailers as well as holidays and days out
7. Access to our Employee Assistance Programme offering help with your mental and physical wellbeing when you need it along with a host of other support, including financial and legal advice services and counselling
8. Enhanced Sickness pay based on length of service
9. Cycle to work scheme
10. Free mortgage and home buying advice
11. Social events with your team
12. Extensive company training
Please call Tom on (phone number removed) for more information and email a copy of your CV to prompt a call back.
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