Job Description
Graduate Legal Advisor\n\n5 days in office: shift patterns listed below\n\nLocated in Manchester City\n\nPaying £26,000\n\nThe company\n\nMy client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.\n\nThe Role\n\nAs a Graduate Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email.
Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. This is an excellent opportunity for a Law graduate who is wanting to gain a varied and detailed understanding of the UK legal system.\n\nDay to Day Responsibilities:\n\nProvide timely legal and financial information to clients adhering to set SLAs and KPIs\nManage incoming calls efficiently, either resolving cases independently or distributing them among team members\nConduct research and engage in self-learning to enhance expertise in relevant areas\nHandle diverse client issues with empathy, especially those in distress\nDemonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law\nUphold a standard of excellent customer service in all interactions \n\nWhat You Bring to the Team:\n\nProficiency in various legal and financial matters\nCapacity to prioritize tasks and work independently or collaboratively within a team\nStrong verbal and written communication skills\nDedication to providing exceptional customer service and assisting individuals\nOpen-minded, enthusiastic, and non-judgmental approach\nComfortability with telephony and IT systems \n\nShift Patterns:\n\nIf successful for the role, you will need to select one of the following shift patterns:\n\nShift Pattern 1:\n\nTuesday: 9am - 5pm\nWednesday: 9am - 5pm\nThursday: 9am - 5pm\nFriday: 9am - 5pm\nSaturday: 12pm - 8pm \n\nShift Pattern 2:\n\nMonday: 8am - 4pm\nTuesday: 8am - 4pm\nWednesday: 9am - 5pm\nThursday: 12pm - 8pm\nFriday: 1pm - 9pm \n\nShift pattern 3: \n\nMonday: 9am - 5pm\nTuesday: 9am - 5pm\nWednesday: 1pm - 9m\nThursday: 10am - 6pm\nFriday: 12pm - 8pm \n\n49456CH\n\nINDMANJ