Contract: Permanent
Salary: £42000 per annum
A stunning B&I location in Watford for a UK-based trade and retail company, catering to approximately 350 people daily. We offer breakfast, lunch, a deli bar, and some hospitality. The role operates Monday to Thursday, with the additional benefit of free parking on site, although slightly limited.
Shift Pattern - Monday to Thursday
We are looking to hire an experienced Chef Manager to join the operation at one of our prestigious locations in Watford.
This role will involve working closely with the catering team and the operations manager to ensure that day-to-day catering and hospitality are delivered to a high standard. You will be experienced in a similar role and will manage the financial budget for the location while ensuring all catering operations are executed effectively.
Job Summary:
* Lead the catering team in the day-to-day production and service of the member and staff dining facilities across the site, liaising with the centre for the delivery of internal or external hospitality events.
* Deliver both the client-agreed budget and the company annual budget.
* Develop and implement the members and staff dining and hospitality facilities across the site, ensuring quality of food and customer service are maintained to agreed standards.
* Prepare, comment, and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks.
* Develop each area of the catering offer in line with client expectations and budgetary constraints.
* Manage the day-to-day operations of all catering facilities throughout the year in line with business requirements.
* Assist in departmental changes by setting standards and motivating staff.
* Liaise with members and clients via customer interaction to ensure their requirements are met at all times.
* Deliver Food Services operations as directed by the Operations Manager, including members/staff dining and any internal and external hospitality.
* Create and nurture an environment that emphasizes motivation, empowerment, teamwork, and a passion for service.
* Provide excellent food and customer service, responding quickly and proactively to customer needs.
* Develop the food offer in line with current market trends and Thomas Franks company values.
* Ensure age-appropriate food is available while adhering to all special dietary requirements.
* Establish and maintain open, collaborative relationships with all departments.
* Ensure compliance with all Thomas Franks Food & Beverage policies, standards, and procedures through training and hands-on management.
* Maintain and develop service standards in all dining areas, including cleanliness and presentation.
* Have full knowledge of the Clients' Safeguarding, Health & Safety, Fire, and Accident reporting procedures.
* Carry out effective induction, review, and development plans for staff and maintain appropriate records.
* Support any rehabilitation activity as required by the centre.
* Undertake any reasonable duties related to the effective operation and development of commercial areas as directed by the Operations Manager.
Minimum Requirements:
* Proven experience of delivering excellent food standards.
* Hands-on Catering Manager leading the team in food production and service.
* Proven ability to communicate with clients and deliver agreed objectives.
* High level of communication skills, including reading, writing, oral, and listening.
* Customer service skills with a proven track record of achievements.
* Ability to work as part of a team.
* Analytical thinking and ability to gather and organize information logically.
* Excellent interpersonal skills.
* Proven ability to manage a team and achieve high performance through motivation.
* Flexibility to work according to business needs.
* Good understanding and use of verbal English.
* Good standard of written English and reading skills.
* Similar experience in a customer and/or food preparation environment is essential.
* Hold a recognized cooking qualification such as City & Guild 706/1 & 2 or equivalent.
Benefits:
* Wider wallet scheme (discounts at major retailers, restaurants, gyms, etc.).
* Free meals on duty.
* Volunteers leave - up to one day per year.
* Enhanced maternity, paternity, and adoptive leave.
* Cycle to work scheme.
* Recommend a friend bonus.
* Unrivalled individual training and development.
* Well-established apprenticeship programme.
* Team & company social events.
* Employee assistance programme.
* Excellent career progression within a leading independent contract caterer.
About Us:
Thomas Franks is a founder-led, fresh food catering business focused on excellence and service delivered with individuality, passion, and style. Our clients and our people are paramount to our daily success.
All applicants must demonstrate that they have the Right to Work in the UK to be considered for this role.
Diversity and Inclusion at Thomas Franks:
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion. We invite applications from groups currently under-represented, as we believe greater diversity leads to exceptional results and provides a better working life.
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