Job Description
The Relationship Manager is responsible for building and maintaining relationships with customers, identifying their needs, and providing tailored solutions to meet those needs. This position requires strong communication and interpersonal skills, attention to detail, and the ability to work collaboratively with various teams across the bank.
Key Responsibilities
* Customer Relationships
* BUILDING AND MAINTAINING RELATIONSHIPS WITH CUSTOMERS TO IDENTIFY THEIR NEEDS AND PROVIDE TAILORED SOLUTIONS.
* EXECUTION OF CUSTOMER SERVICE REQUIREMENTS TO RESOLVE COMPLEX CUSTOMER NEEDS AND PROVIDE PERSONALIZED RESOLUTIONS.
Accountabilities
* Process Improvement
* IDENTIFICATION OF AREAS FOR IMPROVEMENT TO ENHANCE CUSTOMER CARE PROCESSES AND PROVIDE RECOMMENDATIONS FOR CHANGE.
Analyst Expectations
* Work Execution
* EXECUTION OF WORK REQUIREMENTS AS IDENTIFIED IN PROCESSES AND PROCEDURES, COLLABORATING WITH AND IMPACTING ON THE WORK OF CLOSELY RELATED TEAMS.