Role: Technical Support Field Engineer/Installation/Customer Support Engineer
Sector: Electronics or Mechanical
Location: Tadworth
Home Working: 1-2 Days Per Week
Salary: GBP30,000 - GBP35,000 but negotiable
Level: Junior or Experienced
* This role is exclusive to PSC, you MUST apply via this advert.*
As part of the Water Utility Digital Customer Success team, you will work on solutions, both hardware and software, providing reactive, proactive, and in-life support both office-based and in the field to customers and internal stakeholders.
You will assist with technical issues and reviewing data quality to ensure a smooth operational workflow and quality of installation, maintenance, remediation, and data.
Effective and efficient continuous operation of the digital solutions is crucial. You will play a vital role in supporting the team to ensure customer satisfaction and maintaining our reputation as a leading provider of technical support services.
The ideal candidate should have a technical background, excellent communication skills, and the ability to handle multiple tasks simultaneously.
Key Accountabilities:
* Build and maintain a detailed understanding of the digital hardware and software solutions and what it takes to install, operate, and maintain it.
* Conduct technical SCADA and analytic checks where applicable.
* Support research and analysis into suitable alternatives to improve site data availability and provide recommendations.
* Troubleshoot technical issues and provide effective solutions to ensure project success, collaborating closely with the team in both the office and field.
* Support training, workshops, and audits to enhance the technical skills of crews and ensure correct procedures are followed safely and to a high specification.
* Ensure that unresolvable field issues are escalated to your line manager.
* Contribute to continuous design and improvement by proposing and creating documentation, tools, scripts, etc., needed to enhance execution of activities.
* Assist in creating and maintaining knowledge base articles and user guides.
Key Skills:
* General education including A Level pass or equivalent.
* Preferably a technical qualification in a technical or engineering field, such as electronic/mechanical engineering, computer science, or a related course.
* Knowledge of electronic, remote-control systems (e.g., SCADA).
* Business knowledge of telemetry, real-time monitoring, or utilities (preferable but not essential). Technical experience in a related industry (e.g., technology) is desirable.
* Ability to travel and work on-site as required for training, auditing, and support (UK driving license essential).
* Fluent in English (verbal and written); knowledge of multiple languages is a plus.
How to Apply?
Please email your CV to (see below).
#J-18808-Ljbffr