This vacancy is for a Business Admin Apprentice based in London.
The successful applicant will have the opportunity to support the business with general administrative duties as well as other ad–hoc duties defined by management.
We are seeking a friendly, organised Optical Receptionist to join our busy optical practice. As the first point of contact for patients, you will play a key role in creating a welcoming atmosphere while providing essential administrative support to ensure smooth daily operations.
Key Responsibilities:
* Customer Care: Greet patients warmly, assist with their enquiries, and guide them through their appointments.
* Appointment Management: Schedule appointments, update diaries, and send reminders to ensure efficiency.
* Frame and Lens Assistance: Help patients choose frames and lenses suited to their needs, providing helpful advice and recommendations.
* Administration: Maintain accurate patient records, handle incoming calls, process payments, and verify insurance details.
* Reception Area: Keep the reception tidy and well–presented, ensuring a professional and welcoming environment.
* Team Support: Liaise with optometrists and colleagues to ensure seamless patient care and workflow.
* Problem Solving: Address patient concerns or queries promptly and professionally.
Training to be provided
BTEC Level 3 Diploma in Business Administration, QCF.
Functional Skills Level 2 maths and English can be obtained on the course if you don’t already hold these qualifications.
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