Sales Administrator / Order Processor
West Bromwich
Permanent, Full-time
£22,000 to £25,000 (dependent on experience)
Monday to Friday, fully office based
On behalf of our client in West Bromwich I am recruiting for an Order Processor to join their Customer Services Department, you will be responsible for providing excellent customer service to their clients, assisting with enquiries and processing orders. This is a great opportunity for someone who has experience within window design or the aluminium industry and have experience in order processing.
In return for working with our client you will be entitled to 25 days' holiday, ongoing training and development opportunities, free parking on-site, health and well-being programme, cycle to work scheme and company events.
Requirements of the Order Processor:
1. Previous experience within window, aluminium or similar field is required.
2. Must have experience processing orders as minimal training will be provided (minimum 12 months experience).
3. High level of customer service and administration.
4. Professional telephone manner and clear communication is key.
5. Can work independently and as a team-player.
6. Positive can-do attitude.
7. Able to prioritise workload and meet tight deadlines.
Responsibilities of the Order Processor:
8. Process orders in a timely manner and proactively monitor the progress of orders.
9. Raise any potential issues regarding any orders.
10. Engaging with customers on a regular basis via various methods and ensure requests are processed accurately and efficiently.
11. Answer all customer related queries and respond within the agreed turn around period.
12. Provide excellent customer service developing relationships with existing and new customers.
13. Liaise with suppliers and place orders for specific items, if and when requested.
14. Ensure communication is clear and always answering queries in a professional & consistent manner.
15. Support and liaise with other departments, employees, suppliers, and customers to ensure clear and concise communication, and all tasks are completed in full and on time.
16. Provide cover for other team members in the department when required.
17. Maintain a clean and safe working environment by ensuring housekeeping and health and safety standards are maintained.
18. Ensure all paperwork are filed and stored in the correct place for both physical and online copies.
19. Comply with responsibilities under both the Company's and legislative Health & Safety requirements.
20. To undertake any other reasonable duties and training requested by management as and when required.
If you are a dedicated individual who is passionate about providing exceptional customer service with window knowledge and industry experience, I would love to hear from you. Please click 'Apply' now to be considered and upload your most up-to-date CV in order to be considered.