A growing eyewear company is looking for an Operations Manager to improve performance and ensure customer service and logistical operations align with the company’s objectives. The Operations Manager will have strong demonstrable experience in operations management, able to bring about the best in people, and have experience in delivering results. In addition, the Operations Manager will be able to effectively communicate at all levels, have confidence and courage to face new challenges, and be able to promote the company’s core values.
Applications from ex-military personnel are strongly encouraged.
Key Responsibilities:
* Improve performance and manage resources to ensure customer service and warehouse operational activities align with the Company’s Centre of Excellence objectives.
* Mentor team members, find ways to increase quality of customer service, and implement best practices across all levels.
* Support team and individual development possibilities.
* Manage warehouse fulfilment efficiencies (inclusive of import & export) and all inventory controls.
* Ensure products are accurately picked and packed on a per order basis for dispatch to customers.
* Receive product from suppliers, ensuring physical count matches purchase order/invoice, and resolving discrepancies.
* Monitor all fulfilment KPIs and ensure that Customer SLAs are satisfied.
* Oversee operational systems, processes, and infrastructure while looking for opportunities for improvement, ensuring all operations are carried out in an appropriate, cost-effective way.
* Support the Sales Team’s efforts by ensuring deliverables are supported by great customer service.
* Develop and implement operational procedures and policies.
* Manage telephony system & general equipment, including IT & peripherals.
* Manage general office maintenance & security controls for the building (CCTV).
* Support Senior Management with logistics contract negotiations.
* Own the completion and delivery of other projects as assigned.
* Build and maintain productive relationships with business leaders & all stakeholders.
Knowledge, Skills, and Qualifications:
Essential:
* Outstanding attention to detail, administration, and documentation control capability with proven aptitude for organizing.
* Heightened awareness of operational concerns, ability to be agile while retaining objective focus, and responsive to time-sensitive issues.
* Excellent organizational skills to coordinate daily team activities.
* Personal motivation and drive to deliver results.
* Engaging and positive approach, demonstrating awareness of personal brand and impact with great team spirit.
* Emotionally intelligent; a team player with exceptional listening and communication skills.
* Experience working with various software, operational platforms, and tools.
* System-minded, able to integrate with new systems or processes and data reporting.
* Proven work experience as Operations Manager or similar role.
* Customer Service Management experience.
* Outstanding line management experience with proven leadership ability.
Salary: GBP 45,000 - GBP 50,000
Benefits: To be discussed further at interview stage.
#J-18808-Ljbffr