Job Description
We are seeking a compassionate and organised Care Coordinator to join our team in Norwich, United Kingdom. As a Care Coordinator, you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients. This position requires a detail-oriented individual with excellent communication skills and a passion for supporting both clients and Care Professionals.
1. Develop and maintain efficient care schedules, considering client needs, Care Professional availability, and logistical factors
2. Liaise with clients, Care Professionals, and internal teams to coordinate care services effectively
3. Match Care Professionals to clients, arranging introductions and ensuring compatibility
4. Respond promptly to schedule changes and communicate updates to all relevant parties
5. Maintain accurate and up-to-date client and Care Professional information in our electronic scheduling system
6. Collaborate with the Recruitment Team to ensure adequate staffing levels are met
7. Work closely with the Client Experience Team to assess and accommodate new client enquiries
8. Ensure continuity of care by assigning consistent Care Professionals to clients whenever possible
9. Contribute to the development of positive relationships between clients and Care Professionals
10. Support the team in resourcing and scheduling new and existing care packages in a timely manner
11. Adhere to and promote our organisation's equality, diversity, and equal opportunities policies
12. Undertake any additional duties necessary for the successful operation of the care services
Qualifications
13. Experience working in a scheduling or coordination role within a home care or related environment
14. Proficiency in IT systems, including Microsoft Office or Google Suite, and CRM software
15. Excellent communication and interpersonal skills, with the ability to build rapport quickly
16. Strong organisational and prioritisation abilities, with a talent for multi-tasking
17. Demonstrated attention to detail and accuracy in work
18. Ability to work calmly and efficiently under pressure
19. Logical and analytical thinking skills
20. Capability to work independently and meet deadlines
21. Understanding of care coordination processes and best practices
22. Empathetic and person-centred approach to care coordination
23. Flexibility to adapt to changing circumstances and client needs
24. Goal-oriented mindset with a focus on achieving positive outcomes for clients
25. Commitment to maintaining confidentiality and professional boundaries
26. Willingness to embrace new technologies and systems as required
Additional Information
27. £24,000 to £25,000 per annum
28. 33 days annual leave
29. Bonus Scheme
30. Pension
31. Blue Light Discount
32. Access to early pay
33. Employee Assistance Programme
34. Employee Benefit Scheme
35. We will provide training and support tailored to your needs to ensure you are confident in your role
36. Opportunities to gain recognised qualifications and develop your career
37. A great culture and the chance to make a real difference in your life and the lives of others
38. Referral payments through Care Friends app
For further information, please call our office on 01603 482116.