MAIN PURPOSE OF THE ROLE The role of a Freight Forwarder is to fully meet customers’ expectations for safe and efficient transport of their products to various worldwide destinations from the UK in accordance with company policy and procedures as well as statutory requirements. Take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level. Delivering an excellent standard of customer service is extremely important to this role. KEY REQUIREMENTS Use of Company In-House systems to complete Export documentation and operational processes. Organise operational workflow to meet customer timeframes. Communicate effectively with the customer to obtain relevant information and ensure their needs are met. Ensure legislative compliance in all areas. Maintain Customer profiles/SOP’s Resolve customer issues and escalate where support is needed. Liaise with sub-contractors to arrange carriage of goods to various worldwide destinations. Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments. Complete all administration functions in accordance with company policy and procedures. Work as part of a team to support customers and DSV achieve its objectives. SKILLS AND COMPETENCIES Good communication skills Good organization skills and effective time management & working practices Manage time effectively Commercial awareness Attention to detail IT Literate in Microsoft Office Problem solving Applicant would ideally have 2-3 years recent relevant industry experience with previous involvement in domestic or international road or seafreight operations ABOUT DSV CAREERS Do you want to be part of something 75,000 times bigger than you? That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark. We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that. People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 80 countries, the opportunities are plenty. If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential. We are freight forwarders, salespeople, accountants, forklift drivers, IT engineers, specialists and countless others – and we all made the choice to forward our careers. Join us and forward your career at DSV. DSV – Global Transport and Logistics