Job summary An exciting opportunity has arisen for a full-time Health Care Administrator to join our friendly, supportive, forward-thinking Reception Team. Main duties of the job The successful candidate will be expected to have a professional approach to reception and administration duties, you will be a vital addition to the smooth running of the practice. You will be at the forefront of the practice, being the first point of contact for patients and visitors. Hours of work will be between 8am 6pm over Monday to Friday and the occasional Saturdays. About us Stirchley Medical Practice is based in South East Telford, and serves a population of approximately 25000. We work over 2 sites. We have a large primary care team. We value the importance of the team working, and are a supportive practice, encouraging all our staff to partake in regular breaks/ social events etc. Date posted 06 February 2025 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Full-time, Flexible working Reference number A0936-25-0001 Job locations Sandino Road Stirchley Telford Shropshire TF3 1FB Sutton Hill Medical Practice Maythorne Close Sutton Hill Telford Shropshire TF7 4DH Job description Job responsibilities Greet and assist patients and health care professionals in a friendly, and empathetic manner. Manage incoming telephone calls, ensuring prompt and courteous responses to patient queries. Book, cancel, and reschedule appointments efficiently using the clinical system. Care Navigate patients to the right appointment at the right time. Maintain patient confidentiality at all times. Provide accurate and relevant information. Encourage patients to use the online booking system to book appointments and make medication requests Respond to the needs of clinicians during surgery Liaise with other health care professionals Job description Job responsibilities Greet and assist patients and health care professionals in a friendly, and empathetic manner. Manage incoming telephone calls, ensuring prompt and courteous responses to patient queries. Book, cancel, and reschedule appointments efficiently using the clinical system. Care Navigate patients to the right appointment at the right time. Maintain patient confidentiality at all times. Provide accurate and relevant information. Encourage patients to use the online booking system to book appointments and make medication requests Respond to the needs of clinicians during surgery Liaise with other health care professionals Person Specification Experience Essential General Practice experience is preferred. Knowledge of Emis clinical systems. Skills Essential Excellent communication skills. Able to work as part of a team, independently & be flexible. Desirable Moderate IT skills Person Specification Experience Essential General Practice experience is preferred. Knowledge of Emis clinical systems. Skills Essential Excellent communication skills. Able to work as part of a team, independently & be flexible. Desirable Moderate IT skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Stirchley Medical Practice Address Sandino Road Stirchley Telford Shropshire TF3 1FB Employer's website https://www.stirchleymedicalpractice.co.uk/ (Opens in a new tab)