Our Bradford team is looking for an Account Manager to look after its corporate accounts. The role is full time and permanent, working in a hybrid pattern with 3 days per week in our Bradford office located near the Interchange Station.
THE COMPANY
Corporate Travel Management (CTM) is an award winning, global leader in business travel management services. We drive savings, efficiency and safety to businesses and their travellers all around the world. CTM’s proven business strategy combines personalised service excellence with customer facing technology solutions to deliver a return on investment to customers.
OVERVIEW
The role of the Client Manager is to effectively manage a portfolio of diverse to ensure growth, development and retention. The role requires strong support to all customers, depending upon their individual requirements. The role works across the wider business, in particular Customer Support, Finance and Operations. Total client ownership along with retention and developing new business are all key aspects of this role.
DESIRABLE
Project management experience would be a district advantage to help manage multiple requests from clients and oversee client implementations and go live.
SKILLS & EXPERIENCE
5+ years’ experience in Account Management
Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business
Confident communicator (written and oral) and a demonstrated ability to work collaboratively and influence a variety of audiences at all levels of internal and external organisations.
A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
Business acumen, sound decision making, analytical and organisational skills in a fast paced environment; a consultative approach to managing complex client relationships
Ability to prioritise multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
Passion about business and dissatisfaction, always thinking of ways to improve/grow clients within own remit
Strong analytical skills
Highly resilient –remains calm under pressure
Key Measures:
Excellent customer retention with minimal contract losses
Positive engagement and advocacy from key internal departments, such as Finance and Operations Review meetings will be proactive and strategic, adding value to clients. Customer data will be reviewed and summarised in advance, making recommendations for savings opportunities, return on investment and travel efficiencies
Feedback from clients to be reviewed quarterly with the Lead Client Manager and Head of Client Services, and action plans implemented based on feedback and observations
Required of all CTM Positions
Embrace CTM’s core values of Connect, Evolve, Deliver.
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure – is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.
Why CTM?
Reward & Recognition
CTM’s annual reward and recognition programme, CTM All Star Awards, takes our peer voted ‘All Stars’ on an incentive trip to destinations all around the world. Previous trips have included: Los Angeles, Hong Kong, Paris, Abu Dhabi, Queenstown, and Dallas.
As part of a strong and stable company, CTM will support you in your career development plans with a very strong history of promoting from within. CTM’s High-Performance (HiPo) programme has excelled the professional development of many CTM Leaders.
Employee Wellbeing and Flexibility
The physical health and mental wellbeing of our CTM employees is something we take very seriously. To promote these amongst our teams, CTM provides each employee with access to a well know wellbeing platform, free independent advice across a range of topics, ability to increase annual leave and more.
Sustainability Focus
CTM is committed to a range of initiatives that enable a socially responsible, long-term and sustainable mindset within CTM. Underpinned by our four Sustainability Pillars; Principles of Governance, People, Planet, and Prosperity, CTM’s Sustainability Strategy identifies material issues and outlines initiatives to achieve this. Some initiatives include:
* Annual Volunteer Day Leave to support a charity/cause of your choice
* Offsetting all CTM employees’ travel
* Partnership with South Pole – supporting sustainable community projects (local & global)
* Paperless office initiatives & recycling options
If you’re considering a career in travel, or a return to the travel industry, CTM is your number one choice. Your career in corporate travel is ready for take-off. Get on board today.
CTM is a Disability Confident Employer. Do not hesitate to connect with our Recruitment team if you need to discuss arrangements.
CTM is the Data Controller with respect to the personal information you provide during your application. We will use this information solely to process your application, and our legal basis is that you are considering taking up an employment contract with us. We may share this information with our parent company in Australia, but otherwise we will not disclose it to any other organisation. If you take up employment with us, we will keep the information for the duration of your employment, otherwise we will destroy it 2 months after the post is filled.
All the information that we ask for in application forms has to be completed for your application to go ahead. There is no profiling or automated decision making applied to the personal information you supply. You have all the legal rights with your personal data as laid out in the General Data Processing Regulation (GDPR) and the Data Protection Act 2018, including the right to complain to the Information Commissioner’s Office. Our Data Protection Officer may be contacted at EU.DPO@travelctm.com.