At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. We have a fixed term contract opportunity in our Customer Service team as a Customer Service Executive. If you have a genuine passion for customer service excellence, this could be the game changing opportunity that you have been looking for to start a career making a difference to every customer that you touch upon during your day. Opportunities within our Customer Services team attract a starting salary of £23,000.00 per annum, plus bonus and benefits. Key Accountabilities Provide telephone support to Drivers, Fleet Contacts or Franchise Partners Take ownership of the customers enquiry, resolve issues where possible liaising with your team and other departments Build rapport and confidence within our customer base Look for better ways of doing things to improve efficiency and customer service Follow business controls set out to minimise risk Provide updates and timelines on driver queries and complaints, prioritise driver queries and complaints, escalate driver queries and complaints with suppliers. Required Knowledge & Experience Experience of working in a customer service, shared service centre or contact centre environment, understanding the importance of teamwork in a customer and goal focussed environment. Experience in dealing with Customers in a front-line environment and/or ability and willingness to learn at a fast pace. Ability to empathise and build rapport with customers and build strong internal relationships. Ability to multi-task. Demonstrate integrity and honesty in all business activity. Why Ayvens? With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive. At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are. Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights. ALD Automotive | LeasePlan are rebranding to Ayvens across all 44 countries by 2025.