Working hours: This role is available on a part-time, job-share or full-time basis.
Location: Chichester
Closing Date: 2nd April 2025
The opportunity:
We are seeking a highly skilled and motivated Digital Trading Senior Underwriter to join our dynamic team.
Zurich Municipal (ZM) is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.
The Digital Trading Senior Underwriter will be responsible for the assessment of ZM Digital Trading underwriting risks (TAP, C&SO and Schools), coaching and developing Underwriters to deliver one touch referrals, high-quality customer service and achieve business objectives.
The ideal candidate will possess good knowledge of the ZM Digital Trading insurance products and services with experience underwriting the associated risks, a passion for customer service and an interest in developing strong coaching/mentoring skills.
This role will be challenging but incredibly rewarding. You will be joining an experienced team where development is key, and support will be given all the way.
What will you be doing?
* Assess underwriting referrals from our Digital Trading Underwriters and make empowerment decisions within your agreed authority parameters, escalating as appropriate.
* Collaborate with Line of Business representatives on referrals and other business-related needs as appropriate, developing and maintaining relationships.
* Coach and develop our Digital Trading underwriters, advocating empowerment within the Underwriting teams to enable them to deliver exceptional customer service and meet customer satisfaction targets.
* Lead new starter training and create and deliver ad-hoc training for the underwriting teams as required.
* Work with appropriate stakeholders (UW excellence, IT, Operations, LOB Underwriting etc.) on any ad-hoc initiatives, projects concerning ZM Digital Trading products/services.
* Ensure areas for improvement are identified, with actions tracked and monitored through to resolution.
* Demonstrate underwriting expertise and continued self-development.
* Ensure compliance with all relevant regulations, policies, and procedures.
* Foster a positive and collaborative team environment.
What are we looking for?
* Underwriting experience essential
* An Understanding of ZM Digital Trading Products/Services would be beneficial
* Excellent communication and coaching skills - this role involves a high level of engagement with a wide variety of internal stakeholders and junior underwriters
* Strong analytical and problem-solving abilities.
* Superior skills in relationship building
* Ability to effectively assess risk
* Confidence to question and challenge the status quo
* Proactive and the ability to manage and prioritise your own workloads
* Ability to adapt to changes and embrace new challenges
* Cert or DiP CII Qualified or actively working towards accreditation
What happens next?
As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.
With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.
If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.
We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
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