We share your motivation to progress your career and achieve your ambitions – so we want to let you know about the latest role. Check out the details for this vacancy, with a world-leading technology communications company, below:
Hardware Break Fix Technician
Location: Plymouth
Umbrella: £18.51p/hr
PAYE (Basic Rate): £14.54p/hr
Eligible for SC or Have SC Clearance
Contract Length: 17-Mar-25 to 30-May-25
Work Schedule: Mon–Fri 08:30 to 17:00
Responsibilities:
1. Queue ticket management of tickets assigned to their Hub (and surrounding spokes), ensures appropriate updates and call management to maintain service levels as per contract.
2. Hub Stock management including asset management of kit in/out (Scan items in/out of locations) as per contract.
3. Effective Management of disposals that go through their Hub as per contract.
4. Triage and perform hardware repairs ‘in Warranty kit’ and liaise with vendors for parts and returns as per contract.
5. Locker replenishments where appropriate as per contract.
6. Highlight potential issues with service/potential service improvements to their Team Leader.
Minimum Requirements:
1. 2 years+ experience in a PC field service environment or PC field Workshop environment.
2. The OOH rota and standby must have a full clean driving licence.
3. Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs).
4. Accredited or willing to go through HP & Dell – Desktop and Laptop training.
How to Apply
Interested candidates are encouraged to submit their resume along with a cover letter detailing their relevant experience and availability. We will get back to you if your experience matches our needs.
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