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We are now seeking a talented Showroom Host to join our team at Hedge End, Southampton, Hampshire.
Our Mission: A successful business which exceeds expectations and builds confidence, loyalty, and pride in our team and customers.
Objectives
1. Ensure the highest level of customer care and satisfaction at all times
2. Ensure all customers and visitors receive a pleasant and courteous welcome, promoting the professional image of the company
3. Answer all internal and external calls swiftly and direct them effectively
4. Help Retailer to achieve industry-leading standards of process efficiency and cost control
5. Ensure compliance with company policies and industry guidelines
6. Ensure the Reception/Welcome Area of the business is kept clear of clutter at all times
7. Ensure any personal items are kept out of sight
Measures
* Showroom Audit
* Conversion and follow-up rates
* Mystery Shopping
* Quarterly & Annual Reviews
Key Tasks
* Record each sales opportunity, contact, and follow-up accurately onto the daily activity control system
* Maintain the Service Log throughout the day and update customers accordingly
* Assist the Sales Manager / Brand Manager in planning sales campaigns and promotions to maximise vehicle sales
* Approach and receive customers promptly and courteously always
* Handle dissatisfied customers calmly, resolve complaints with sensitivity, and involve the Sales Manager / Aftersales Manager or Brand Manager when needed
* Maintain a tidy work area
* Perform ad-hoc clerical duties during busy/peak times
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