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Description
Department: Client Success - Global
Employment Type: Permanent - Full Time
Location: UK
Job title: Director (Digital), Global Client Success
Position Reports to: Senior Director, Global Client Success
Location: Hybrid working – Ebiquity office as required, and home working
Direct Reports: 4-5 direct reports as required to support a portfolio of clients.
What is the purpose of the role?
This role sits within the Insights function and is focused on delivering value to clients in the Global Client Success team through the provision of insights and recommendations related to digital media performance and digital media management. Directors in the Insights function support in the development of best practices and modelling such behaviours to the entire business.
In the Global Client Success team, Insight Directors work in tandem with the Client Engagement leads as a Client Success team running a portfolio of clients. The purpose of this is to ensure excellence in winning and delivering client work, client retention, and client growth.
The Insights Team Is Responsible For:
* Being subject matter experts in their field.
* Crafting the narrative of the reporting output presentation, using the data, and providing technology-enabled storytelling.
* Finding insights in data and making actionable recommendations that will add value to clients.
* Providing answers to the “So what?” and “Why?” questions posed by clients.
* Delivering services to clients who count on Ebiquity for best practices and clear processes (the Ebiquity Way).
This role ensures that digital Insights services are delivered consistently in Global Client Success and across the network, following best practice processes and documentation that is constantly being improved.
Key Responsibilities:
* Take responsibility for leading the global digital media Insights delivery.
* Be the digital point of contact and subject matter expert for key global clients.
* Set the direction for digital for the Global Client Success Insights teams.
* Develop digital Insights best practice and media training.
* Help clients to understand their digital media data.
* Support and develop junior Insight consultants.
* Define what good looks like for the delivery of our digital services.
* Help junior team members understand how to bring a digital report to life.
* Collaborate with local market Client Success teams.
* Project Manage the digital Insights delivery elements of global client projects.
* Deliver Insights work on time, on budget and within scope.
* Look for continuous improvement in how global client digital Insights are delivered.
* Support the Senior Director(s) in Insights in project prioritisation.
* Support in new business activities as required.
* Contribute towards creating a supportive, collaborative and inclusive team culture.
* Build strong internal and external relationships.
What Will You Bring To The Role:
* You will be an experienced digital media professional with 10+ years working in digital media planning, trading or consulting roles.
* Able to demonstrate a deep understanding of digital media operations and market dynamics.
* A global and international outlook is important.
* A strong general awareness of the needs of key stakeholders within a client organisation.
* You will have experience collaborating with key stakeholders within a matrix organisation.
* Strong relationship-builder/maintainer, high level of communication skills.
* Experience in managing teams across a portfolio of client accounts.
* Commitment to supporting diversity and inclusivity.
Benefits:
We are a global company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:
* A competitive salary and benefits.
* Generous annual leave including an extra day off for your birthday.
* A company focus on wellbeing and work life balance including initiatives like flexible working and mental health support.
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