I am working with one of my clients who are looking for a Workflow Coordinator to join their team in Rotherham.Job Title: Workflow CoordinatorPay: £12.36 per hourTemp : ASAP to 1 yearTimings: 8am - 5pm, Monday - FridayLocation: Rotherham, S60 1RF
Main Duties include:
1. First point of contact for incoming telephone calls and service requests received by telephone and e-mail from EQUANS staff and our customers.
2. Interpret and log work order requests, inputting details into an electronic facilities management (CAFM) system, providing and tracking regular updates to the status of the request through to work complete status in line with Service Level Agreements (SLA's).
3. Understand, identify, and apply the SLA for each service request and set expectations with customers.
4. Sort and dispatch call to engineers, sub-contractors and site managers based on the correct skill sets, geographical location and service delivery arrangements.
5. Re-plan/assign as required to manage workload and priorities of response.
6. Meet SLA targets and respond to customer requests.
7. Plan daily workload for engineers using available systems.
8. Prioritise urgent jobs and plan and dispatch operative/sub-contract support to meet urgent demands.
9. Highlight any potential SLA breaches to Jeopardy Supervisor
10. Organise planned maintenance for engineers, sub-contractors, and site manag...