MAIN DUTIES AND RESPONSIBILITIES - Receiving patients and visitors, consulting with members of practice team. - Processing telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional. - Actively signpost patients to the appropriate point of care. - Register new patients, temporary residents, and any requiring immediate and necessary treatment, carefully checking all details for accuracy and enter on computer registration link. - Process patient deductions. - Taking messages and passing on information. - Assist the office manager with target driven initiatives. - Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. - Filing and retrieving paperwork. - Action personal and group tasks in a timely manner. - Keep abreast of practice disseminated information via internal and external communication methods. - Attending practice meetings. - Attend training sessions when required. - Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures. - Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning. - Providing clerical assistance to practice staff including actioning practice workflow; generic email inbox and online documents - Keeping the reception area, notice boards, leaflet etc. tidy and presentable - Cover sickness/annual leave and work reasonable overtime when required. - Understand the meaning of teamwork and work in collaboration with your colleagues. - Perform any other relevant and reasonable duties that may be requested by the office manager or exec team. - Undertake statutory and mandatory training as required. - Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. - Updating of the practice DNA record spreadsheet. - Monitor effectiveness of the system and report any problems or variations required. - Deal with home visit requests, carefully noting all details alerting the on-call GP to late visits. - Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. - Ensure correspondence, reports, results, etc., are filed in correct record. - Raise and process patient referrals. - Processing repeat prescriptions in accordance with practice guidelines. - Actively promote NHS online services and NHS App. This list is not exhaustive