Job Description
You will direct a team of 10-12 Site UnityTM Lab Services Inventory support personnel, ensuring detailed service and tailored solutions. Your duties include order processing, shipping, receiving, inventory management, glass wash processing, dry ice delivery, and delivery service. Collaborating with customer management and Thermo Fisher Scientific sales teams, you will establish processes to consistently meet service metrics outlined in contracts.
Participates in the candidate selection process, trains, and evaluates staff¿s performance. Supervises staff in a manner consistent with our interpersonal values of Integrity, Intensity, Innovation, and Involvement, promoting a positive environment and good morale.
Ensures customer needs are met and high-quality service is delivered through staff performance monitoring and reporting on performance metrics. Assists in resolving customer issues and ensure a positive experience
Interacts regularly with management, sales, and customers concerning functional areas within the
Collaborates with Program Manager and/or Site Manager to quantify all aspects of value creation for the client through meticulous data collection and reporting. Writes and administers standard operating procedures to support the goals and objectives of the department and the customer. Develops Key Performance Indicators, observes trends, and implements standard processes. Report business metrics, target and define new opportunities, collaborate with sales team, act as resource for the customer in the area of service, savings and opportunities.
Education
Bachelor¿s Degree preferred in Management, Business Administration, or in a related field, or equivalent combination of two year degree and experience.
Experience
Proven excellence in customer service skills.
Thorough, innovative problem solver, supports a collaborative atmosphere.
Excellent computer/software skills (Outlook, Excel, Word, PowerPoint).
Proactive and skilled at prioritizing and handling workload
Must be flexible with hours.
Physical Requirements / Work Environment
Works primarily at customer locations, in office environments including cubicles and/or shipping/receiving docks, stock rooms, storage locations, and laboratory environments.
May pass through areas where chemical-based allergens may be in use.
Ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 lbs.
May use material handling equipment such as push carts and pallet jacks.
Some areas require steel toe shoes, bump hats, and/or safety glasses.