Northern Care Alliance NHS Foundation Trust
This job is now closed
Job summary
An exciting opportunity has arisen for a Supervisor to work in Reception Services within Patient Access and Administration. With demand on our services at an all-time high, the role our department provides has never been more critical.
We will give you:
1. The chance to make a difference to people in our local communities;
2. Support of a wider team or peers and colleagues;
3. Dedicated wellbeing programme.
We have one position available to support the Quality and Performance Portfolio within Salford Reception Services which is full-time 37.5 hours per week.
Main duties of the job
The post holder is responsible for supervising the Reception Services and supporting the team under the direction of the Northern Care Alliance (NCA) Patient Access & Administration Service (PAA). The post holder will provide a comprehensive staff management service including rostering, workload planning, holiday and sickness management, personal development planning and staff induction. The post holder will ensure all reception areas provide a high-quality service focused on customer service for each patient and the Trust's clinical teams.
About us
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.
As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.
In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.
Job responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Person Specification
Qualifications
* Education to GCSE level or equivalent including Mathematics and English
* Customer Service or Administration qualification or equivalent experience.
* Hold a diploma or be currently working towards a diploma in business administration, customer service or equivalent
Knowledge, Training & Experience
* Supervisory experience of providing day-to-day supervision of a team of staff
* Experience of staff management including sickness absence management, rostering and appraisal/personal development
* Considerable experience in working in a Health Records role
* Knowledge of NHS referral, outpatient, diagnostic and inpatient services
* Able to recognise and resolve routine issues referring to a Team Leader/ Manager, where appropriate
* Knowledge of a hospital based Patient Administration System
* Experience of service and individual performance tracking and management processes
* Experience of providing informal training and inductions within teams
* Understanding of change and project management processes
* Able to implement new ideas to benefit patients, staff and working environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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