Contract Service Manager - Inside IR35 - Leeds 3 days per week - £425 per day
RecOps is recruiting for a Contract Service Manager for a leading client. A minimum of 3 years in Service Management and a minimum of 5 years of overall experience. This is a 4-month contract Inside IR35 with a likely extension and is paying £425 per day. The role will be hybrid, with travel to Leeds three days per week.
Required Technical Skills;-
* Demonstrable experience within Incident/Request Management Practice required with end-to-end management of incidents and service requests.
* Proficient use of ticketing toolsets including ServiceNow for effective Incident and Request queue management.
* Experience of working in a fast-paced ITIL aligned environment and demonstrate a passion for Customer Service and Continual Improvement.
* Good understanding of core ITIL Service Management practices within an Enterprise environment - ITIL Foundation level certification is highly desirable.
* The candidate must have experience of differing support models and be able to appraise these against defined SLAs, KPIs and OLAs
* Experience of working in a multi-provider or SIAM environment would be advantageous.
* Experience in Key Stakeholder management
*You must hold an ITIL Foundation certificate AND ITIL Practitioner Incident Management OR ITIL Managing Professional*
Please app...