Support Desk Co-ordinator required in City of London for a Remote position.
Position Overview
Reporting to the Support Desk Manager the Support Desk Co-ordinator is responsible for the effective allocation and management of incidents to field engineers, including the efficient use of logistical and field engineering resource. The SDC is also responsible for maintaining customer awareness and progress of nominated Incidents. The SDC must be highly organised to manage their workload, have a minimum of 10 years’ experience in a similar role and be flexible in their approach to existing working processes.
Key Responsibilities
1. Part Per Call Targets
2. Maintaining Customer awareness of Incident progress
3. Provide ongoing feedback to the Tasking of Field Engineers
4. Effective Allocation of Fault Calls to Field Engineers within a pre-defined geographic area.
5. Re-adjustment of Field Engineer work to meet both Service Levels and customer
commitments.
6. Effective Allocation and adjustment of Field Engineer workloads contributes to improved Service Levels and Customer Satisfaction.
7. Effective Allocation improves Utilisation of Field Engineers and limits budgetary expenditure.
8. Parts Ordering
9. Effective utilisation of Logistics resources to meet cost targets
10. Efficient Parts Ordering reduces Logistics
11. Expenditure and contributes to achieving customer both internally and externally via voice and system updates to manage customer expectations
12. Network Cabling.
13. Motorola / Cisco Access Points
14. LG / Philips Screens
15. HIK Vision hardware including DVR
16. Samsung / iPad
17. Clarity Brickstream / Aurora / Xovis
18. Tills / Ped / C&P
19. Ethernet / Telephone / Co-axial
Apply now to Just IT and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
Salary: £25, pa
Reference: JR
20.