Social network you want to login/join with:
Department Manager - Women's Designer, 2nd Floor, London
col-narrow-left
Client:
Selfridges
Location:
London, United Kingdom
Job Category:
Retail
-
EU work permit required:
Yes
col-narrow-right
Job Reference:
f68d8ae6ebc8
Job Views:
13
Posted:
26.04.2025
Expiry Date:
10.06.2025
col-wide
Job Description:
Department Manager - Women's Designer, 2nd Floor
Job Introduction
As a Department Manager you will:
* Be responsible for your own bought and concession department and strategy (including payroll), identifying opportunities and risks using external market trends and competitor insights.
* Support the concession businesses in your department by working closely with the Concession Manager to set improvement targets and resolve issues.
* Motivate the team to exceed sales targets by developing skills in product knowledge, cross-category selling, after-sales service, and awareness of other services within Selfridges.
* Manage and lead your team, providing regular feedback and coaching. Recognize talent and development areas, creating plans to progress your team using available tools.
* Act upon information and feedback from across the business, such as spotlight, engagement surveys, and team member feedback.
* Ensure the department complies with trading standards, health and safety legislation, and store operating procedures.
* Achieve stock loss KPIs through effective procedures, stock loss action plans, and team training.
* Liaise with VM and B&M teams to improve visual presentation, stock holding, and relay customer feedback, including best and worst sellers.
* Maintain high standards through daily floor walks and checks, following up on improvements.
A bit about you:
* Commercially minded: understanding the numbers, planning to achieve sales targets, managing stock levels, and reacting to external factors.
* Collaborative: building relationships with your team, concession partners, and the wider Selfridges community.
* A retail expert: experienced in customer-focused, fast-paced, high-volume environments, bringing passion and knowledge to develop business opportunities.
* A good communicator: friendly and confident, appreciated by customers, team members, and stakeholders.
* A leader: motivating and inspiring your team, leading by example, and providing coaching to drive performance and change.
* Adaptable: skilled in prioritizing and keeping your team calm and focused during change.
* Proactive: planning ahead for floor coverage, events, stock, and more, taking responsibility for your business area's success.
* An embodiment of our values: a trusted and respected colleague.
#J-18808-Ljbffr