Description Reports to: Operations Manager Location: Nottingham NG8 Working hours: Monday to Friday, 37.5 hours a week Fixed Term: 6 months Based in Nottingham, we are looking for someone to join our team for maternity cover as a SME Billing Team Leader. We are looking for an experienced Billing Team Leader, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers. This role requires somebody to have an in-depth understanding of Billing and technical aspects of the Energy industry. Our company is growing at a rapid pace so its an exciting opportunity to join an organisation which can offer a long-term future Passionate and motivated people are the power behind our growth so were looking to expand our team and you could be part of our success story.
What We Need From Y Heres a taste of what youll be doing: Provide an environment to inspire achievement and development within team and individuals
Encourage a growth-mindset environment
Motivate, coach, train and develop staff in accordance with company values and procedures
Ensure Internal & External business relationships are maintained and developed to achieve optimum delivery and efficiency
Investigate and resolve all escalated business and customer queries/complaints
Work with Operations/Commercial Analysts to resolve strategic queries/exceptions.
Always represent Yu Energy Values and Habits
Directly manage all team personnel to ensure flawless operation of all aspects of day to day performance and delivery within the team and that of the business
Ensure all key processes within the SME Billing Team are performed accurately and efficiently from First bill to resolving technical exceptions.
Ensure system development keeps pace with business requirements
Regularly review department processes for efficiency improvements and ensure documentation is continually updated
Attend meetings and contribute to company strategy and policy making as required
Co-ordinate activities and information between departments, working in a co-operative manner cross functionally within the business
Carry out other reasonable duties as determined by management
About Y If you have what it takes you could be just what were looking for Sharp Effective decision-making skills to manage technical workload and a thorough understanding of Operations energy processes
Experienced youve worked in the energy/metering industry and in a supervisory role managing a diverse team
Great communicator you have first-rate communication and interpersonal skills at all levels
Ambitious you dont just want another job, you want a career opportunity
Analytical naturally curious, immaculate attention to detail and a high degree of computer literacy included Excel, Word and Power Point
Motivated you have a can do attitude and love to see success
Team player you enjoy working closely with a motivated team to help them develop
Flexible youre a strong team player who can adapt as the role and business develops
Y Come First We have a wide range of benefits for our employees including: 24 days annual leave + bank holidays
Holiday buy up to 5 additional days
Day off on your birthday
Employee Assistance Programme
Annual salary review
Learning and development opportunities
Enhanced paternity, maternity and adoption policies
Y made a difference Awards
3 days additional annual leave if you get married/civil partnership etc.
Appointment allowance
Long service recognition
Refer a friend payment
Company sick pay (subject to length of service)
New modern facilities
Death in service and critical illness cover
Plus, many more
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
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