Job Title: Service Manager
Salary: £36,493 - £39,374
1. Service Management and Development
a)Manages the achievement of performance targets, compliance with service level agreements and the effective delivery of services.
b)Compiles and analyses service performance data and supplies with appropriate reports to the Area Manager in accordance with specified deadlines.
c)Ensures functionality of management reporting structures such that services operate effectively without micro management and/or in the absence of the post holder.
d)Ensure service aims, objectives and business plans are in place and that these are reflected in individual workplans
e)Identifies service gaps and areas of underperformance and ensures that these shortcomings are rectified promptly.
f)Identifies opportunities for business development that are c...