Technical Support Specialist – API Integrations
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Location: Edinburgh (Hybrid)
Salary: £39,000 base + 10% bonus + benefits
Are you a technically minded problem-solver with a passion for APIs? Do you thrive in a collaborative, fast-paced environment? If so, we have an exciting opportunity for you! Iconic is partnered with one of the leading travel platforms to recruit a Technical Support Specialist.
Why Join Us?
* A highly engaged and happy team—consistently ranked as one of the best in the company!
* A comprehensive onboarding process to ensure you’re set up for success.
* Work with top-tier partners across flights, hotels, car hire, and even emerging data products.
* Opportunities to get involved in cross-functional projects as you grow into the role.
What You'll Do
* Provide first-line technical support via Zendesk, assisting partners with API integration and maintenance.
* Troubleshoot API issues, ensuring compliance with platform standards.
* Investigate complex technical problems, escalating to engineering teams when necessary.
* Over time, take on ad-hoc projects that expand your impact across the business.
What We're Looking For
* 1-2 years of experience working with API integration documentation, including evaluating and testing API requirements.
* Strong ability to construct and test API requests using Postman, SoapUI, or similar tools.
* Familiarity with HTML, JSON, and XML data formats.
* Ability to analyse and debug issues in Java, SQL, or Python (coding skills are not required, but you must understand the logic).
* Excellent problem-solving and prioritisation skills, with the ability to manage your own ticket queue efficiently.
Bonus Points
* Experience working with travel/booking platforms.
* Previous experience supporting external partners with API integrations.
This is a fantastic opportunity to develop your technical expertise while working with a leading global platform.
To apply for this role, please send your CV or contact Mathew Dunn at Iconic Resourcing for a confidential chat and further details. At Iconic Resourcing, we understand that not all candidates will meet every single desired qualification or skill for the job positions posted on behalf of our clients. However, if you believe that you can add value to the role despite your experience looking a little different from what we've identified, we would be thrilled to learn more about you.
Iconic Resourcing is committed to partnering with clients who share our values of inclusivity and diversity. We work with many businesses that recognise the importance of creating a welcoming and respectful workplace for all employees. As an equal opportunities’ employer, we treat all applications fairly and equally. We act as both an employment business and an employment agency and are happy to accommodate any reasonable adjustments required. To view all of our Iconic Jobs across Scotland, please visit our website.