Sales and Marketing Administrator
Halesowen (B62)
GBP25,000 PA starting salary
Full Time Permanent Position
Monday-Friday 09:00-17:00 (Occasional Saturday - Shorter Hours)
Our client is looking for a Sales Administrator to join their team in their busy operation at their Halesowen site. This is a full-time role based onsite 5 days per week, plus the occasional Saturday on a rota basis (shorter hours). Their site consists of several warehouse spaces, with spacious offices and free onsite parking.
Accountabilities:
* Execute the order process from beginning to end including after-sales support with high attention to detail.
* Research new business development opportunities to acquire new business.
* Actively contribute towards upselling and promoting the Company’s full product range.
* Resolve all customer matters or general queries efficiently and effectively in line with Company timescales and procedures.
* Assist with the development and implementation of a new e-commerce platform, including ongoing monitoring, training, product listings, scanning/barcode facility, SKUs, locations, etc.
* Develop and implement marketing and selling strategies for product clearance.
* Develop and implement strategic marketing plans, setting targets and goals to improve sales.
* Develop and implement new marketing and selling platforms, e.g., Amazon LaunchPad, Wayfair, Etsy, OnBuy, B&Q, etc.
* Design listings and create new product revisions on different channels (Web and eBay).
* Manage and promote the Company’s social media channels (Facebook, Twitter, Instagram, YouTube, blogs) in a professional manner to enhance audience engagement.
* Manage outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning, etc.).
* Prepare and present appropriate reports (weekly & monthly).
* SEO, Google AdWords, Google Analytics.
* Manage escalated and complex complaints from customers through to successful resolution adhering to Company procedures as applicable.
* Escalate all matters when needed to internal experts for support.
* Educate customers in relation to matters in a positive and professional manner.
* Maintain customer contact to deliver resolutions ensuring all records are up to date, accurate, and accessible.
* Monitor and provide solutions for feedback required from e-commerce sites regarding unusual activity & escalate as required.
* Communicate effectively and embrace relationships throughout other departments to improve efficiencies.
Core Competencies:
* Previous experience working within a similar environment is essential.
* Excellent communication and interpersonal skills.
* Confident and passionate about providing exceptional customer care.
* Excellent organisational and IT skills.
* Professional Adobe Photoshop/photographic skills.
* Professional video editing skills.
* Proficient in customer care techniques.
* Able to deal with vast amounts of data and information without being overwhelmed.
* Excellent problem-solving skills coupled with the ability to interpret customer requirements.
* Able to remain calm in difficult and challenging circumstances.
* Rational, thoughtful, and precise decision-making abilities.
* Able to interpret and apply procedures.
* Responsive to the needs of the customer and the organisation's expectations.
* Able to expedite issues without sacrificing quality.
* Able to work on own initiative as well as embracing the team element.
* Possess an action orientation and a proactive approach to the completion of tasks and projects.
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