Local Care Direct is a non-profit Social Enterprise operating across 24 hours a day, 7 days a week, 365 days a year, to provide various primary and urgent health care services across West Yorkshire.
We are looking for a dedicated new part-time Receptionist to join our team at Trinity Medical Centre in Wakefield, greeting patients on arrival and booking them into appointments.
Hourly Rate: £11.94 In Hours & £12.94 Out of Hours
(In Hours = Monday to Friday 08.00 to 18.00 & Out of Hours = Monday to Friday 18.00 to 08.00 and all day Saturday Sunday)
Location: Local Care Direct, Trinity Medical Centre, Thornhill Street, Wakefield, WF1 1PG
Available Shifts (Worked across the 4 week rolling rota):
* Saturday weeks 1&3 07.45-12.59
* Saturday weeks 1&3 13.00-18.14
* Wednesday once a month working 10 out of 12 months a year 12.30-18.14 (This shift would not be worked in August or December)
Main duties of the job
The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.
To achieve this, you will be responsible for the smooth running of the reception and waiting areas, dealing directly with patients in a busy patient facing setting and liaising with other members of the LCD team including health professionals and any external stakeholders.
Job responsibilities
Job Title: Receptionist
Base Location: Trinity Medical Centre
Line Manager: Area Manager
DBS Check Level Required: Enhanced with Child/Adult Barring, Child/Adult Workforce
* This job has been rated as Medium Risk for requiring Hepatitis B immunisation vaccination is recommended, therefore Post Holders will be offered a Hep B immunisation.
* Flu jab recommended and will be offered.
Job Summary:
The purpose of this role is to ensure patients using LCD services at the centre are dealt with in a professional, efficient and sensitive manner which enhances their experience of the centre, LCD services and the wider NHS.
To achieve this, you will be responsible for the smooth running of the reception and waiting areas, dealing directly with patients and liaising with other members of the LCD team including health professionals and any external stakeholders.
1. Receive patients and visitors to the centre in a professional and courteous manner.
2. Book patients onto SystmOne on arrival and show them to the waiting area.
3. Monitor patient flow and take action where there are non-attendees and cancellations.
4. Help patients who may be in an emotional state by providing information and reassurance as necessary, elevating issues to clinician on duty if appropriate.
5. Assist patients who have communication difficulties whilst at the centre and access support when identified such as Language Line or facilities for the hard of hearing.
6. Actively promote equality for all patients.
7. Deal with requests from patients and colleagues over the telephone in a timely and courteous manner.
8. Maintain and re-order consumables for the reception and waiting areas.
9. Take delivery of drugs and consumables from base location and ensure appropriate storage in a secure environment.
10. Support the collation of Patient Satisfaction feedback and undertake surveys/audits as required using both manual and computerised data.
11. Ensure that the Reception and Waiting area is kept clean and tidy at all times.
12. Ensure that consulting rooms are equipped to agreed standards at all times and this is monitored in line with company policy via the LCD PCC check list, paying due adherence to Infection Prevention and Control guidelines.
13. Complete Handover report and LCD PCC check list each session.
14. Contribute and make suggestions for improving service provision.
15. Assist other members of the team in any tasks believed to be appropriate to your capability.
16. Demonstrate duties to new starters.
17. Complete LCD PCC check lists.
18. Support A & E Departments where agreements are in place.
19. Follow local and organisational policies and procedures within role.
20. Work to standard operating procedures at all times and in particular the Receptionist Standing Operating Procedure (SOP) and Controlled Drugs/Drugs (where held).
21. Learn and understand National Quality Requirements specific to the Reception role and work with Management to achieve them.
22. Knowledge of and adherence to standards as laid down by the Care Quality Commission.
23. Act as ambassador for LCD at all times.
24. Work flexibly to provide cover for colleagues when needed.
25. Assist in the implementation of any new measures deemed necessary by the Management or Executive.
Person Specification
Experience
* Experience of working in a busy, public-facing environment.
* Experience of dealing with confidential information and record keeping.
* Experience of working in partnership to carry out a role.
* Experience of working in a 24/7 environment.
* Experience of working in an environment where safeguarding is important.
* Experience of working in a health related environment.
Qualifications
* NVQ Level 2 in Office Administration.
Knowledge
* Good knowledge of Microsoft Office.
* Knowledge of Safeguarding.
* Knowledge of conflict resolution strategies.
* Knowledge of SystmOne.
* Knowledge of Local Care Direct Services.
Skills
* Examples showing applicant has highly developed communication skills verbal, written and telephone.
* Example showing applicant has ability to understand the need for, and to follow, systems and processes.
* Example showing applicant has high levels of accuracy, attention to detail and time management skills.
* Example showing applicant has ability to problem solve and deal with challenging situations.
* Evidence of knowledge of Health and safety principles.
* Example showing applicant can recognise and suggest areas for service improvement.
Personal attributes
* Ability to attend work regularly out of hours.
* Flexible, willing to work in areas other than main base and adaptable to change.
* Ability to work alone and also as part of a team.
* Example of ability to stay calm under-pressure.
* Example showing applicant is willing to go over and above duties to help.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£11.94 an hour (£12.94 an hour for working Out of Hours)
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