Job Description Team Leader Full-Time Hybrid / Derby 3 days on-site Why Rolls-Royce? An exciting opportunity has arisen to join the LRU (Line Replaceable Unit) Management team that sits within the Data & Information team in Aftermarket Operations. The role is largely operational and is the interfacing team between our customer and vendor teams with a big focus on communication and balancing our customers’ requirements for operators who have taken the LRU management add on to their Total Care Agreement. As the Team Leader for the LRU management team you will be the first line of operational escalations for the team with a focus on the logistics side of the role representing the voice of the customer particularly with our external logistics providers. You will have the opportunity to help co-ordinate and drive forward the changes we are making in the business, to support the definition of how we move the business forward, to operate and develop our Services. You will ideally be well versed in Programme Management skills as the group embarks on a number of challenging changes and we make new Services operational. You will be comfortable in a fast paced environment, working both on operational day to day issues and problem resolution in support of the Customer. An awareness of Business Improvement and Lean Process Management is desirable to help shape and influence the service delivery going forward. Experience in logistics is also an advantage for a candidate but not required. Work with us and we’ll welcome you into an inclusive culture, one that invests in your continuous learning and development, and gives you access to a wide breadth and depth of experience. We offer excellent development, a competitive salary and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home or another remote location. It’s a locally managed and flexed informal discretionary arrangement. As a minimum we’re all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. Discover more on our GBS Service Portal about hybrid working. What you will be doing: Accountable to the delivery of LRU management service to the end customer Monitor KPIs for the team and be the first line escalations for the team on operational issues including maintaining inventory levels, planning and issue resolution for the Customers Liaising with the vendor management team on key LRU supply issues and ensuring availability of materials from a range of sources to facilitate the repairs and replacements to in service engines Support management of Logistics provider providing the voice of the customer, monitoring KPIs and working with them to improve their performance Working with commercials to understand and resolve any contractual discrepancies from our standard process for working Take the lead on behalf of the customer to resolve queries and issues to provide a high level of customer satisfaction Lead on projects and help co-ordinate all improvement initiatives to be support the continued evolution of this service and delivery of efficiencies to the business Who we’re looking for: Being a part of Rolls-Royce, you’ll know we embrace agility, are bold, pursue collaboration and seek simplicity in everything we do. These principles form our values and behaviours and are an essential component of our assessment process and are fundamental qualities that we seek for all roles. Experience leading and influencing others in with strong programme management skills Experience of Business Improvement and Lean Process Management or drive to obtain these skills during the role Experience in SAP and strong knowledge of Excel are an advantage Knowledge of logistics and associated processes and requirements is beneficial Relevant experience in dealing with complex customers and organisations Having a clear sight of how to support our Customers is important as is the ability to work under pressure and tight timescales Whilst not essential, a technical understanding of parts and material would be an advantage as would operational, logistics or supply chain experience Join us and Make an Impact The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Staff Grade 7-10. This job is advertised at the grades shown, and this is the desired operating level for this role. We encourage applications from candidates with relevant experience from any grade. It is advised that you inform your current manager of your application for this role. We are an equal opportunities employer. We’re committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we’ll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy here Grade: SNBG 7-10 For further information please contact: Amy Langtree Recruiter: Cathryn Thomas Job Category Service Operations Posting Date 14 Oct 2024; 00:10 Posting End Date 27 Oct 2024