Job summary The Sheffield Diabetic Eye Screening Service has an exciting opportunity for a dedicated and reliable individual to join their growing service. This administrative position is pivotal to the smooth and efficient running of a fast paced service.The successful candidate will be part of a small team responsible for the supervision of the contact centre staff in addition to working collaboratively to ensure patients progress safely through the screening and Ophthalmology treatment pathway in a seamless and timely manner. Main duties of the job The post holder will act as a supervisor to the AfC Band 2 staff in the service, training new starters on the administrative tasks they need to perform and supervising the team members on a day-to-day basis, directing them to priority tasks Outcome all the clinic and treatment appointments on the EPR, confirming the validity of the 18wRTT and investigate any outlying performance, takingaction to recover the waiting time. Update the pathway on the Screening Programme's Patient Administration System(OptoMize) to reflect the HES event. Refer to the Electronic Medical Record (MediSIGHT) for the correct disease codingfor entry into OptoMize. Monitor the clinic utilisation and take action to recover any underutilisation. Managing the creation and cancellation of clinics on the Trust's Electronic PatientRecord system (EPR) to match planned leave, recovery plans and job plan changes. Support the Contact Centre team with incoming calls as and when required. Book appointments for specialist clinics and laser treatments on the EPR. About us You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives. The Sheffield Diabetic Eye Screening Service serves a population of more than 37000 people with diabetes. Diabetic eye screening is a key part of diabetes care. People with Diabetes are at risk of damage from Diabetic Retinopathy, a condition that can lead to sight loss if it is not treated. The Service provides photographic eye screening and examination of the images to detect sight threatening retinopathy. The Service also works directly with the Ophthalmology Department at Sheffield Teaching Hospitals to ensure that patients requiring further tests and/or treatment receive seamless and timely care. Date posted 01 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year pa/pro rata for part time staff Contract Permanent Working pattern Full-time Reference number 190-8430-DIR Job locations Royal Hallamshire Hospital Sheffield S10 2JF Job description Job responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Job description Job responsibilities Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria. Person Specification Qualifications Essential GCSE English and Mathematics, at grade C/4 or above or equivalent qualification/experience NVQ Level 3 in Business Administration or equivalent Experience OCR II or equivalent in Word Processing/typing or Equivalent qualification/experience Desirable ECDL Parts I and II British Association of Retinal Screeners Administration Certificate Experience Essential Team Leader or Supervision experience Appointment booking systems Access Plan management Viewing patient clinical records for information Microsoft Office skills at intermediate level - Word, Excel and Outlook Delivering excellent patient/customer service Experience of using spreadsheets and databases. Team working Deputising for a Supervisor or Team Leader Desirable Health Screening Programme administration Experience of using Lorenzo. Experience of using the Medisoft software systems. Experience of using the OptoMize screening system Further Training Essential Willingness to complete Supervisor Training Special Skills/Aptitudes Essential Demonstrates Leadership qualities and skills Ability to prioritise workload - self and others Ability to work on own initiative Experience of working to tight deadlines Ability to professional resolve any conflict at work Excellent organisational skills Excellent communication skills High regard for and excellent understanding of patient and staff confidentiality. Ability to work methodically and accurately Demonstrates the Trust's PROUD values. Presenting information clearly Deputising for a Supervisor or Team Leader Ability to communicate with professionals across a range of agencies and services in a professional manner Person Specification Qualifications Essential GCSE English and Mathematics, at grade C/4 or above or equivalent qualification/experience NVQ Level 3 in Business Administration or equivalent Experience OCR II or equivalent in Word Processing/typing or Equivalent qualification/experience Desirable ECDL Parts I and II British Association of Retinal Screeners Administration Certificate Experience Essential Team Leader or Supervision experience Appointment booking systems Access Plan management Viewing patient clinical records for information Microsoft Office skills at intermediate level - Word, Excel and Outlook Delivering excellent patient/customer service Experience of using spreadsheets and databases. Team working Deputising for a Supervisor or Team Leader Desirable Health Screening Programme administration Experience of using Lorenzo. Experience of using the Medisoft software systems. Experience of using the OptoMize screening system Further Training Essential Willingness to complete Supervisor Training Special Skills/Aptitudes Essential Demonstrates Leadership qualities and skills Ability to prioritise workload - self and others Ability to work on own initiative Experience of working to tight deadlines Ability to professional resolve any conflict at work Excellent organisational skills Excellent communication skills High regard for and excellent understanding of patient and staff confidentiality. Ability to work methodically and accurately Demonstrates the Trust's PROUD values. Presenting information clearly Deputising for a Supervisor or Team Leader Ability to communicate with professionals across a range of agencies and services in a professional manner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Sheffield Teaching Hospitals NHS Foundation Trust Address Royal Hallamshire Hospital Sheffield S10 2JF Employer's website https://www.sth.nhs.uk (Opens in a new tab)