Job Details
Location: Contracted to work at Northern Police Investigation Centre Basingstoke you will be required to travel to multiple locations within Hampshire & the Isle of Wight.
Salary: Scale 5, £27,789 - £29,874 per annum The starting salary for this role is approximately £34,600.00. This is made up of £27,789 basic, 12.5% shift allowance and 18.83 hours per month weekend enhancement.
Hours: 37 hours per week
Contract: Full-time and permanent.
About the Role
Hampshire & Isle of Wight Constabulary’s purpose is to strengthen the trust of all our communities through our delivery of fair, thorough, transparent and ethical policing and to enable us to keep our communities safe by relentlessly pursing criminals and putting our victims first, all through exceptional local policing.
Currently located in 15 police stations across the County, the Front Counters team are dedicated to providing the best possible service to the public and internal stakeholders.
Police Contact Enquiry Officers are responsible for providing efficient and effective front counter service to members of the general public. As a Multi-Site PCEO, you will be required to travel to other locations on any rostered working day, in order to provide cover at any front counter location in Hampshire and the Isle of Wight.
We are looking for candidates who:
1. Are qualified to QCF Level 2 or has comparable work experience.
2. Are able to critically assess enquiries and gather information through face to face contact, telephone call backs and electronic systems.
3. Have a full UK driving license (please note that you will routinely need access to your own vehicle with business insurance. Use of pool cars may also be available for travel between different locations but cannot be relied upon).
4. Have proven experience of working in a busy customer / public service environment.
5. Have paper-based and electronic clerical skills including experience of creating high volumes of varied documentation.
6. Feel confident dealing with confidential and sensitive matters.
7. Have knowledge of Windows based Microsoft software and can confidently use IT equipment.