Time left to apply: End Date: December 14, 2024 (26 days left to apply)
End Date: Friday 13 December 2024
Salary Range: £24,624 - £25,920
Flexible Working Options: Hybrid Working
Job Description Summary: Join our fantastic Customer Service team.
JOB TITLE: Customer Service Advisor
SALARY: £24,624
LOCATION: Pendeford
HOURS: Full-time
WORKING PATTERN: 4-Day Week (Days) pattern:
1. Start times between 8am and 10am and end times between 5.45pm and 7.45pm
2. Maximum of 4 out of 7 days (based on a Monday-Sunday week)
3. Maximum of 50% weekend days over a 4 week period
START DATE: 27th January 2025
About this opportunity:
Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland, and Lloyds Bank brands.
You'll take inbound customer calls and do your best to help the person at the other end of the line (we also connect via social media, web-chat, and remote advice video calls). You'll show you care and understand what matters to them, and if you don't know the answer, then you'll have access to plenty of colleagues that do.
From day one, we'll teach you all about our products, processes, and systems, and you'll learn how to respond to queries quickly and become better every day.
What you'll need:
There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 4-week training programme. This position is primarily a home working role, following completion of the onsite training and the necessary checks. As such, we're looking for people who have a suitable home working environment including a private area to take inbound calls and a stable/secure Wi-Fi connection to serve customers when they need us most.
Successful colleagues will be advocates of Lloyds Banking Group's products and services and will become subject matter experts for our banking app and products by demonstrating excellent knowledge of our products and services. Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.
The passion to put yourself in the customers' shoes, show empathy, and be dedicated to resolving their query, as well as the commitment to deliver on your promises and go above and beyond for your customer, are essential.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We also offer a wide-ranging benefits package, which includes:
1. A generous pension contribution of up to 15%
2. An annual performance-related bonus
3. Share schemes including free shares
4. Benefits you can adapt to your lifestyle, such as discounted shopping
5. 22 days' holiday, with bank holidays on top
6. A range of wellbeing initiatives and generous parental leave policies
If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.
About our Pendeford site:
With a lively workplace that enjoys a community from all parts of society, this site enjoys the following facilities:
1. Free on-site car parking with electric charging points
2. An extensive seating area for lunch breaks and a coffee area selling food items/snacks and drinks
3. Free hot and cold drinks
4. Rest areas / Pool Table
5. Prayer & Quiet reflection rooms
6. Kitchenette areas on each floor equipped with fridges & microwaves, Hot/Cold Taps
7. On site shower & changing facilities
8. Good travel networks
9. Access to green spaces
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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