Who are we?
Love2shop (https://www.love2shop.co.uk/) is a business bringing vitality to the world of reward and recognition, helping people to celebrate the moments that matter most – at home, in work, at play, or anywhere at all, really.
We do that by helping people to offer the gift of choice. With an incredible range of gift cards and vouchers, Love2shop lets lucky recipients open the door to hundreds of top high street brands and retailers – and go spending! They can do that in-store or online.
Sometimes we work in the consumer market, and sometimes we are all about business-to-business and insight data tells us that over 60% of the UK population recognises the Love2shop brand.
This year, Love2shop has been officially recognised as one of the UK’s Best Places to Work by Great Places to Work. This means that we join other incredible brands acknowledged as UK companies which create warm, welcoming cultures where employees are looked after and given good opportunities to thrive and succeed.
We’ve been around for more than 55 years so you could say we really know our onions! But we’re also forward-thinking and progressive having recently been acquired by UK-based company, PayPoint, so there are many exciting developments to look forward to.
And this is where you might feel your eyebrow twitching? Because we’ve got our recruitment radar tuned in for a new team member – someone to help us build our future vision for Love2shop.
We would love you – no pun intended – to be part of our Love2shop journey.
As a disability-confident committed company, we have a passion for championing equality. We welcome all colleagues into a work environment where success is attainable for everyone, regardless of disability, age, race, religion, gender identity, or sexual orientation. We are committed to ensuring that everyone has equal access to growth and opportunities in our workplace.
If you love people and want to belong to a team that champions good, strong values, you’ll thrive in Love2shop. So, what’s holding you back? Send us your CV and covering letter today and leave the rest to us!
Does this sound like you?
We are on the look out for a Data Analyst to join the ever-growing Love2shop Data team. If you are someone that has a real passion for Translating data into actionable insight for multiple Love2shop brands, and across the PayPoint group then please keep reading .....
About the Role:
1. Using data and analytics to understand customer, product and channel trends.
2. Build fully automated reports to bring insights to the business and support decision making.
3. Measure effectiveness of marketing campaigns and other activities.
4. Present reports and analysis to senior stakeholders and represent the team in company and department sessions.
5. Identify improvement opportunities with existing processes to get them fully automated and system-driven.
6. Work with the Business Intelligence team to bring additional data into the data architecture to supplement analysis and reporting.
Main Responsibilities:
1. Set customer segmentation, analyse and report on customer behaviours and provide an understanding of customer acquisition, retention and lifetime value to help form strategic sales, marketing, channel and product plans.
2. Build reporting to track KPI’s across the business.
3. Customer and trend analysis to help internal departments plan their strategy and activities.
4. Work with stakeholders and the business to identify issues and propose solutions using data for effective decision making.
5. Develop dynamic reporting that tells a story about how our customers or clients work with the business.
6. Evaluate the effectiveness of data sources and data-gathering techniques and work closely with the Business Intelligence team to define solutions.
7. Continuously be up to date with the latest technology, techniques and methods.
8. Build prototypes and proof of concepts, conduct research when necessary.
9. Create, review and improve salesforce reports and dashboards to support business development.
10. Work within a small team, sharing ideas and knowledge.
11. Role model inclusive behaviour at all times.
12. Embrace the company’s risk culture by holding self and others accountable for managing day to day risk.
13. Follow and embed agreed risk and compliance policies and procedures.
Key Skills Required:
Essential:
1. You are an expert of Data Visualisation tools such as Power BI, Tableau, etc.
2. You have the ability to investigate, interpret and translate data into actionable insight.
3. You are an expert of data manipulation and programming in SQL.
4. You have excellent communication and presentation skills.
5. You are able to understand the requirements of the business, document, and playback the results.
6. You are an analytical thinker with excellent problem solving skills.
7. You have teamworking skills and a collaborative approach to sharing ideas and finding solutions.
8. You have attention to Detail.
9. You possess a passion for customer first.
10. You have a positive can-do attitude.
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