Underwriting Assistant - FinPro (BRISTOL BASED)
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Division: Business Support
Department: Operations
Location: Bristol
Type: 12 month Fixed Term Contract
About the Role:
The underwriting assistant role within operations at LSM is an administrative role and is the first link for the underwriting teams into business support. The primary objective is to ensure risks and any amendments to those risks written by the underwriting teams are processed onto the system in an accurate and timely manner.
The ability to effectively communicate with many teams across LSM and prioritise work according to various system close dates, SLAs and KPIs is a fundamental attribute required to fulfil the role.
In this role you will support our Bristol office (Financial Lines, D&O and Professional Lines for Bristol & Dublin)
Key Responsibilities:
* Accurate and timely creation/update of documentation required to process submissions, policies and policy updates onto the processing systems for company risks.
* Ensure trackers/ Renewal lists are kept up to date when the status changes for Operations.
* Liaise with underwriting teams to ensure all required information has been provided for entry onto the processing documentation.
* Pass the fully completed processing documentation onto our offshore processing partners within SLA for entry onto the systems.
* For Company risks ensure a 4-eye check is completed on the financial information entered by our offshore processing partners and responds for either sign off or requesting correction.
* Ensure all booking and QC queries are answered within agreed SLAs on the BPO QMS tool.
* Ensure documentation is filed according to the teams prescribed filing structure.
* Monitors own performance against team’s SLAs and KPIs.
* Respond positively when data quality issues are identified within your work and takes corrective actions in timely manner.
* Assist in the resolution of all transactional data management issues within SLAs.
* Ensure regular weekly work is carried out resolving any unallocated cash and outstanding debt queries and investigations.
* Support various month close procedures as directed.
* Ensure knowledge of the systems is kept up to date by personally processing between 5-10 items a month.
* Investigate any items on team monitoring reports sent by underwriting support management and respond accordingly in a timely manner.
Communication:
* Inform underwriting support management and underwriting teams of any potential backlogs or build-up of work as required.
* Keeps underwriting support management and underwriting teams up to date with progress against SLAs and KPIs weekly.
* Ensure all queries are responded to within 3 days of receipt, if no resolution then advise query originator of the delay.
* Actively participate in team meetings and 1:1 catch ups with team managers.
Skills and Experience:
* Relevant insurance experience, preferably within the London/ Lloyd’s Market desirable.
* Experience with transactional insurance system Genius/IRIS highly desirable.
* Good verbal and written communication skills.
* Experience of working to varying and tight deadlines.
* Ability to work independently.
* Strong analytical skills required.
Professionalism:
Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values.
About Liberty Specialty Markets (LSM):
Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
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