Job Description
Stannah, a trusted name in lift and escalator solution, is seeking a Technical\nEscalator Manager to lead national efforts in improving first-time fix rates\nand reducing repeat call incidents across a major client portfolio. This role\nis to cover the South of England.\n\nAs the Technical Escalator Manager, you will play a key role in developing a\nstrategic improvement plan that enhances the technical knowledge and skills of\nboth engineers and field management.\n\nBy fostering a culture of technical excellence, you will ensure that product-\nspecific support documentation and maintenance methodologies are developed and\nembedded across the team.\n\nThis role involves regular collaboration with engineers, field managers, and\nsuppliers to identify issues, deliver training programs, and implement process\nimprovements to optimise asset reliability and customer satisfaction.\n\nThis position requires an experienced professional from the escalator\nindustry, capable of driving technical improvements and ensuring operational\nexcellence across the national portfolio.\n\nTravelling and occasional overnight stays will be required as part of this\nrole.\n\nKey Responsibilities:\n\nReporting to the Infrastructure Operations Manager, the Technical Esca...