Aftersales Manager required in Bolton, Greater Manchester - Lancashire (Car Dealership, Automotive, Motor Trade)
Salary: £38,000 + bonus with OTE £51,000 and unmatched benefits:
* Employee Car Scheme (car lease + insurance all included from £80/month)
* Private Medical Care (Vitality)
* Annual Health Checks and free flu jabs offered
* Private Dental Care (Denplan, £0 excess)
* Pension with enhanced employer contribution
* Income Protection & life Assurance
* Critical Illness Protection
* 25 days Annual Leave + Bank Holidays
* Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more.
* Financial hub providing free financial guidance and support.
* Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
* Enhanced Paternity Leave
* Birthday Vouchers
Due to an internal promotion, we are looking for an experienced Aftersales Manager to lead our Client's team in Bolton. Managing a team of approximately 26 in total across workshop, service, warranty and parts, this would suit someone with exceptional leadership skills.
Responsibilities:
* Manage the Service Desk;
* Coach and supervise the Aftersales team, ensuring targets are met;
* Regularly review, update and implement processes to improve efficiency;
* Resolve customer complaints and any internal Service issues;
* Staff management including appraisals;
* Generate and present progress reports to the senior leadership team;
* Promote a positive work ethos within the team including good housekeeping.
Requirements:
* Excellent organisational skills;
* Excellent communication skills;
* Able to demonstrate previous success in management of a Motor Trade Service / Aftersales team;
* Ability to juggle a busy workload and also monitor the workload of the team;
* 100% customer-focused;
* Smartly presented;
* Strong IT skills;
* Target driven - keen to exceed customer expectations, company expectations and your own personal targets;
* Ability to adapt and implement change where necessary.
Hours:
Monday-Friday 8.00am-5.30pm, alternate Saturdays 8.00am-12.30pm. 25 days holiday + bank holidays
Full company details available on application. Apply now with your full CV to Mary or Sharron at WeRecruit Auto quoting job reference ST1587.
Follow us on Instagram @werecruitauto.
Should your skills and experience match what our client is looking for, we will contact you before proceeding with your application, either via phone or e-mail initially. Unfortunately, we are unable to contact all applicants due to the volume of applications, so if you do not hear from us within 5 working days please assume you have been unsuccessful on this occasion. If you have relevant industry experience we may store your details for future opportunities.
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