Come and join this well-established Company who since 1986, has processed herbs, chillies and fresh produce for the UK food industry. They grow the finest quality herbs in Worcester and their offices are based in Pershore.
Purpose/scope of the job: To be the first point of call for all sales-related enquiries. To support the sales function and ensure products and services meet the customer requirements. To assist with the administrative function within the company.
Main duties:
- Answering calls in a pleasant and efficient manner and projecting a professional and friendly image to customers, suppliers and visitors.
- To process customer orders and record on appropriate documentation.
- Input orders onto Sage 200 and excel spreadsheets, and prepare various documents.
- To arrange relevant transport to ensure deliveries are made as per the customer request
- To keep the transport teams both internal and external, up to date with relevant information such as booking in numbers and requested delivery times
- Raising sales invoices, ensuring prices and delivery charges are correctly applied.
- Investigating customer invoice queries and resolve them in a timely manner.
- Filing Proof of Delivery paperwork in the correct way.
- To carry out administrative procedures effectively and efficiently and to seek ways in which the Admin function can be improved.
- To work flexibly within the team in order to ensure that the Admin function maintains an excellent support function to the business
- General filing and office duties
- To seek out and recommend continuous improvement methods to improve and enhance the service provided.
Experience, skills, and attributes required for the Sales Office Administrator:
- Previous experience of working within a sales or administrative role
- Experience working in and a desire to be in a customer service environment.
- Strong Microsoft Office skills is essential for this role.
- Excellent communication skills, both written and verbal.
- Knowledge of Excel and Sage Line 200
- Able to communicate at all levels and able to build strong meaningful relationships.
The salary for this position is between 21k to 25K depending on experience. You will receive 30 days' holiday (which includes 8 bank holidays).
The standard days of work are Monday to Friday, an 8 hour day.