Head of Operations – DX Home Improvements LTD
About Us
DX Home Improvements is a rapidly growing company, committed to delivering exceptional home improvement solutions. As we continue to scale, we are seeking a dynamic and results-driven Head of Operations to take full ownership of our operations department and drive excellence in service, efficiency, and team performance.
The Role
As the Head of Operations, you will be responsible for overseeing the entire operations department, ensuring streamlined processes, financial efficiency, and high team performance. You will be a key decision-maker in driving operational excellence, enhancing staff development, and maintaining the highest levels of service quality.
Key Responsibilities
1. Department Leadership: Full ownership and control of the operations department, ensuring it runs efficiently and effectively.
2. Performance Management: Conduct weekly operations meetings, review performance packs, and ensure KPIs are consistently met.
3. Staff Development & Leadership: Provide training, mentorship, and 1-2-1 monthly reviews with office staff while hosting a monthly trades meeting to drive team alignment.
4. Customer Satisfaction: Take ownership of all complaints and ensure a structured training process so staff can effectively handle them.
5. Financial Oversight: Ensure cash flow budgets and cash collection targets are consistently met.
6. Authority & Accountability: Uphold a culture of accountability, ensuring that all staff members are aligned with business goals and address resistance to tasks proactively.
7. Operational Efficiency: Continuously assess and improve processes to optimize productivity and service levels.
8. Recruitment & Team Growth: Identify, hire, and onboard high-quality team members to strengthen operations.
What We’re Looking For
1. Proven leadership experience in an operations or senior management role.
2. Strong understanding of KPIs, process improvement, and financial oversight.
3. A hands-on leader with a problem-solving mindset and ability to drive efficiency.
4. Excellent people management skills—able to train, develop, and hold teams accountable.
5. Strong authority, ensuring all staff stay aligned with business objectives.
6. Background in construction, home improvements, or related industries (preferred but not essential).
What We Offer
1. Competitive salary with performance-based bonuses
2. A dynamic, fast-growing company with strong leadership and ambitious plans
3. The opportunity to make a direct impact on the company’s success and growth
4. A culture of ownership, accountability, and empowerment
Apply Today!
If you have the leadership skills, operational expertise, and drive to take DX Home Improvements to the next level, we’d love to hear from you.
Job Types: Full-time, Permanent
Pay: £50,000.00-£60,000.00 per year
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company pension
* On-site parking
Schedule:
* Monday to Friday
Experience:
* Industry: 1 year (preferred)
Work Location: In person
Expected start date: 24/02/2025
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