We a looking for an Account Manager in debt recovery. This position plays a key role in managing relationships between a company and its clients who owe outstanding debts. The role typically involves working to recover owed amounts while maintaining a professional relationship with clients. Here are the main responsibilities and skills involved in the role of an Account Manager in debt recovery: Key Responsibilities: 1. Debt Collection Management: Monitor and manage a portfolio of accounts with outstanding debts. Contact clients via phone, email, or letter to remind them of overdue payments. Negotiate payment terms and settlements. 2. Customer Relationship Management: Build and maintain positive relationships with clients to encourage timely payments. Provide clients with assistance on resolving payment issues or disputes. Handle complaints or concerns related to outstanding debts. 3. Reporting: Keep detailed records of debt recovery activities. Generate regular reports on the status of debt recovery efforts. Report to management on the progress and challenges of outstanding accounts. 4. Compliance: Ensure all debt recovery processes are compliant with laws and regulations related to collections and financial practices. Stay updated on changes in financial regulations or collection laws. 5. Problem Solving: Work with clients to develop feasible payment plans or alternative solutions for debt repayment. Address any financial disputes or challenges that may arise during the recovery process. Skills and Qualifications: Communication Skills: Strong verbal and written communication to manage client relations effectively. Negotiation Skills: Ability to negotiate payment terms or settlement amounts with clients. Problem-Solving Skills: Addressing complex issues like payment disputes or financial hardship of clients. Attention to Detail: Accuracy in tracking accounts and managing payment schedules. Knowledge of Financial Laws: Understanding of the legal aspects surrounding debt collection practices. Organizational Skills: Managing multiple accounts and ensuring timely follow-up. Empathy: Being understanding and respectful, especially when dealing with clients facing financial difficulty. Must have a Full Clean UK Driving Licence