About the role.
As a Credit Risk Analyst (within the Collections strategy team) you will be making the best use of the increasing amount of data available to make more informed decisions for our financial services business, ultimately creating a better experience for our customers when they experience payment difficulties.
Reporting to the Senior Credit Risk Manager (Collections), you will work with the business to help us make the right decisions at the right times. Whether it’s providing performance analytics on Collection’s strategies, getting a better appreciation of our customer's behaviour, identifying opportunities to enhance our strategies or making the systemic changes to bring these new strategies to life, you’ll be expected to provide customer outcome and commercial insight recommendations, communicating these in a compelling, impactful way to senior stakeholders.
You’ll need to be able to manage the expectations of stakeholders alongside prioritising your workload ensuring you’re consistently adding value to both our customers and business. You will also have the opportunity to work alongside our trusted third parties, whether that’s deploying our strategies or looking at further exciting opportunities that we can explore.
We work very closely with our Customer Care colleagues who execute our strategies, allowing us to efficiently obtain real time insight into the challenges our customers are facing. You’ll be surrounded by the best talent across Financial Services and the wider group – working collaboratively to fulfil the ambitions of the business and the Credit Risk Strategy Department.
About you
Our underlying requirement is to find the right candidate, so we’re keen to hear from you even if you don’t think you tick all of these boxes:
1. Confident, can-do attitude and general hunger to add value and develop.
2. You’re curious, analytical and logical by nature with a keen eye for detail.
3. You're degree educated (and/or) have practical experience in a similar type of role.
4. Comfortable with SQL, SAS and advanced Microsoft Excel skills too (exposure to Power BI would be advantageous but not essential).
5. Experience of Credit Risk, particularly experience within Collections / Arrears Management, would be advantageous but not essential
6. You’re a team player who can quickly establish relationships with our existing team and key stakeholders
7. We’re also interested in your softer skills - your confidence to challenge and ask the right questions
8. Customer outcome focussed and commercially aware with the ability to communicate across all levels of the business managing key stakeholders in an appropriate manner, influencing them and providing challenge where necessary.
We are looking for people with good communication skills, with the desire and ability to work in a fast-paced environment, ambitious and keen to learn.
There is very little hierarchy here and if you were to join us, you would be expected to have a voice and the confidence to use it. The teams here are passionate, innovative and committed. We expect you to be same.
Some of our benefits
9. Flexible, hybrid working model
10. Inclusive culture and environment, check out our Glassdoor reviews
11. £250 flexible benefits allowance to suit your needs
12. 27 days holiday + bank holidays
13. Udemy learning access
14. Bonus potential (performance and business-related)
15. Up to 25% discount on Very.co.uk
16. Matched pension up to 6%
17. More benefits can be found on our career site
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.