Housing Support Officer (Extra Care)
£12,063 pa (£24,127 fte) ¦ Bath ¦ Part Time
12-Month Fixed-Term Contract ¦ 18.5 hours per week (Flexible working days)
Closing Date: 31st March 2025
Interview Dates: 10th April 2025
Can you support our Extra Care community to remain independent with a little tailored help?
Every day, residents in our Extra Care schemes face challenges that impact their independence and wellbeing. As our Housing Support Officer for Extra Care, you'll provide the vital support that helps them sustain their tenancies, maximise their income, and live connected, safe lives as part of a vibrant community.
Imagine being the key person who creates the perfect balance between independence and support—transforming housing units into true homes for people who need more than traditional sheltered housing offers.
What you'll be doing
* You'll be the friendly face of St John's Court, supporting residents across our 30 one- and two-bedroom flats while working alongside B&NES Council care staff who provide 24/7 personal care
* You'll develop personalised support plans with residents, focusing on maintaining their independence while preventing escalating needs
* You'll create a vibrant community by arranging social activities and events that keep residents connected and engaged
* You'll coordinate support alongside B&NES Council's care staff, helping residents make the most of their community and its shared facilities
* You'll be the go-to person for housing matters, conducting regular safety checks, managing on-site facilities, and ensuring everything runs smoothly.
What you'll get in return
Beyond a salary of £12,063 and the chance to make a real difference every day, you’ll get:
* 26 days annual leave per year pro rata (plus bank holidays) rising to 29 days after 3 years
* Your birthday off as an extra holiday
* Up to 10% matched pension contribution
* Flexible benefits which might include a Health Cash Plan
* Access to an Employee Assistance Programme for your own wellbeing.
More about you
You're a people person with genuine compassion for older adults and a commitment to helping them live independently. You have experience working one-to-one with customers to develop support plans and understand the unique balance between providing support while promoting independence.
You're highly organised, with excellent record-keeping skills and the ability to maintain accurate information systems. You're comfortable with technology, including Microsoft Office, iPads, and mobile working tools.
You have experience working in a customer-focused environment, whether in supported housing, social care, or a community setting. You excel at networking and building relationships with various agencies, including the on-site care staff, to ensure coordinated support for residents.
You're skilled at arranging engaging community activities and events that help residents connect with each other and maintain active social lives. You communicate effectively at all levels, both verbally and in writing, and remain positive, flexible, and consistent.
A full driving licence and access to a suitable vehicle is essential for this role, as you may need to travel between locations and occasionally transport residents to appointments.
Most importantly, you're passionate about creating a vibrant, supportive community within our Extra Care scheme, helping residents maintain their independence with dignity while ensuring they receive the support they need.
About Curo
We're a leading South West housing association with social purpose at our heart. We provide affordable homes and create positive futures in our communities. We're proud to be among the UK's top 100 companies to work for, and the 5th best housing association nationwide.
We actively welcome applications from candidates who identify as disabled, LGBTQ+, from ethnic minority backgrounds, and from our Curo customers. We're committed to making our recruitment process accessible to everyone -- if you need any adjustments to help you apply or interview, please contact our recruitment team at
Would you like to have an informal discussion about the role?
Please contact Sophie Robinson on 07966 645442.