Job summary Boyatt Wood Surgery is seeking a skilled Medical Receptionist/Administrator to join our healthcare team in a pivotal administrative role. The ideal candidate will have a strong background in office and administrative tasks, ensuring the smooth operation of the reception/office area. We are looking for a reliable and committed individual who is enthusiastic, empathetic, and comfortable with responsibility in a busy and demanding working environment. The applicant will need to be able to work accurately and at pace whilst maintaining excellent customer service skills showing empathy to patients and dealing with all queries in a timely manner. Main duties of the job Responsibilities - Greet patients and visitors in a professional and courteous manner - Schedule patient appointments efficiently - Manage patient records and update information accurately - Handle telephone calls and direct inquiries to the appropriate personnel - Assist with administrative duties as required. About us We are a small friendly team looking for a candidate with a can do attitude and training will be provided to the successful candidate, the successful candidate must have the ability to work well under pressure and also be a great team player. Date posted 18 October 2024 Pay scheme Other Salary £12 to £12.50 an hour Contract Permanent Working pattern Part-time Reference number A1095-24-0004 Job locations Shakespeare Road Eastleigh Hampshire SO50 4QP Eastleigh Health Centre Newtown Road Eastleigh Hampshire SO50 9AG Job description Job responsibilities Duties and Responsibilities of the Post: Using the computerised system to book appointments. take messages for clinicians, book home visits and deal with queries from patients Scan correspondence onto patient notes in Emis Web. Explaining practice arrangements and requirements to new patients, ensuring registration forms and questionnaires are properly filled in and register patients. 5. Understanding the recall systems for management of any chronic disease register, or group of patients (eg cervical smear programme, baby imms, 6 week checks etc) you may be responsible for; ensuring people are called in at the appropriate times for their annual review. 6. Advising patients of relevant charges for private services, accepting paymentand issuing receipts. 7. Operation of telephone system and computer system. 8. Email referrals as requested by clinicians. Print online prescription request and correspondence from other organisations. 9. Filing of notes and photocopying. 10. Processing repeat prescriptions. 11. E -consultations process from generic email box. 12. Start and end of day procedures preparing and closing down office and consulting rooms. 13. You may be asked to carry out other tasks relevant to the post. Job description Job responsibilities Duties and Responsibilities of the Post: Using the computerised system to book appointments. take messages for clinicians, book home visits and deal with queries from patients Scan correspondence onto patient notes in Emis Web. Explaining practice arrangements and requirements to new patients, ensuring registration forms and questionnaires are properly filled in and register patients. 5. Understanding the recall systems for management of any chronic disease register, or group of patients (eg cervical smear programme, baby imms, 6 week checks etc) you may be responsible for; ensuring people are called in at the appropriate times for their annual review. 6. Advising patients of relevant charges for private services, accepting paymentand issuing receipts. 7. Operation of telephone system and computer system. 8. Email referrals as requested by clinicians. Print online prescription request and correspondence from other organisations. 9. Filing of notes and photocopying. 10. Processing repeat prescriptions. 11. E -consultations process from generic email box. 12. Start and end of day procedures preparing and closing down office and consulting rooms. 13. You may be asked to carry out other tasks relevant to the post. Person Specification Experience Essential It is essential to have atleast 1 year reception and admin experience good knowledge of MS Office and ideally excellent keyboard skills. The ability to assimilate information quickly. We require the successful candidate to be able to work Monday to Friday; we work a shift pattern (morning shift would be 8.00 -1.30pm and the afternoon shift would be 1.30-6.30pm). Flexibility is key as we are a small team so additional hours would be required of the successful applicant to cover holiday or sickness Desirable Experience of working in a GP practice and being able to work using your own initiative would be regarded as highly desirable skills. Person Specification Experience Essential It is essential to have atleast 1 year reception and admin experience good knowledge of MS Office and ideally excellent keyboard skills. The ability to assimilate information quickly. We require the successful candidate to be able to work Monday to Friday; we work a shift pattern (morning shift would be 8.00 -1.30pm and the afternoon shift would be 1.30-6.30pm). Flexibility is key as we are a small team so additional hours would be required of the successful applicant to cover holiday or sickness Desirable Experience of working in a GP practice and being able to work using your own initiative would be regarded as highly desirable skills. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Boyatt Wood Surgery Address Shakespeare Road Eastleigh Hampshire SO50 4QP Employer's website https://www.boyattwoodsurgery.nhs.uk/ (Opens in a new tab)