Summary
Are you passionate about technology and looking to turn that passion into a rewarding career? Our ICT Apprenticeship offers a fantastic opportunity for you to gain hands-on experience, earn while you learn, and develop essential skills in the tech industry!
Annual wage
£9,984 a year
Training course
Information communications technician (level 3)
Hours
Monday 9am - 5pm. Tuesday 9am - 5pm. Wednesday 9am - 11am. Thursday 9am - 5pm. Friday 9am - 5pm.
30 hours a week
Possible start date
Saturday 1 March
Duration
1 year 1 month
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
**Please note, this is a home-based role**
* Provide technical support for the company's accounting software to clients.
* Diagnose and troubleshoot software and database issues related to the accounting software.
* Assist clients with installation, configuration, and updates of the accounting software.
* Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO
* Create and update technical documentation and user manuals.
* Collaborate with the development team to report bugs and suggest improvements.
* Ensure high levels of customer satisfaction by providing timely and accurate support.
* Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas.
* Microsoft SQL Server
* Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software.
* Write and optimise SQL queries to ensure maximum/best performance/practice.
* Strong problem-solving skills and attention to detail.
* Support data integration and extraction processes (occasionally)
* Troubleshoot and resolve database-related issues as they arise.
* Basic understanding of performance tuning and optimisation techniques.
* Assist in the implementation of data security measures and database access controls.
* Participate in code reviews and testing processes to ensure the quality of database-related code.
Where you’ll work
Redburn Road
Newcastle Upon Tyne
NE5 1NB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
Online teaching, coaching and workplace development.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4-9 or Level 2 equivalent)
* Maths (grade 4-9 or Level 2 equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Initiative
* Patience
* Microsoft SQL skills
* SQL Coding
* Database
Other requirements
This is a home-based role - you must be focused, have initiative and have an excellent internet connection.