Legal Recoveries Specialist - Job in Derby Education & Training Jobs
Are you ready to make a positive impact on people's lives? At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Legal Recoveries Specialist in our debt recovery department, you'll play a vital role in our mission by providing compassionate and effective support to our customers.
Full Time Contracts: 36.25 hours
Part Time Contracts: Minimum 25 hours
Location: Pride Park, Derby
Hours of Work: Mon-Fri 09.00 – 17.15 (flexibility may be needed depending on client workloads)
What You'll Do:
1. Customer Interaction: Communicate with customers over the phone, understanding their unique situations and offering tailored solutions.
2. Debt Resolution: Work towards key performance indicators, setting up payment plans, and navigating litigation processes when necessary.
3. Empathy and Support: Approach each interaction with empathy, providing guidance and support to customers, including those who may be vulnerable.
What You'll Need:
1. Strong communication and interpersonal skills
2. Empathy and understanding
3. Resilience and adaptability
4. A passion for helping others
5. Previous customer service experience (preferred)
Disclosure and financial checks will be required if a position is offered.
What We Offer:
1. Competitive Salary: Competitive salary increasing after 12 months of service, plus a performance-related bonus.
2. Comprehensive Benefits: Free parking, generous holiday entitlement with options to buy and sell holidays, an extra day off for your birthday, onsite business café, and team social events.
3. Career Growth: Opportunities for promotion and training, supported by a dedicated learning and development trainer.
4. Positive Work Environment: Be part of a supportive team that values collaboration and teamwork.
5. Work-Life Balance: Flexible working hours and a generous holiday allowance.
About Flint Bishop:
Flint Bishop is a multi-award-winning, top 200 UK law firm providing legal services for over a century. Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, our outstanding quality is underlined by ISO quality assurance accreditations, industry awards, and peer rankings. We have approximately 300 solicitors and legal experts dedicated to providing clients with clear advice to achieve their goals.
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