Salary: 70,000 - 70,000 GBP per year Requirements:
* We require candidates to have a Bachelor's degree in physical sciences or engineering. Additionally, you should possess at least 5 years of experience in field service or technical support, ideally involving complex engineered products. Knowledge of mechanical, electronic, and optical systems is essential, along with experience using CRM systems.
Responsibilities:
* As our Technical Customer Support Manager, you will be responsible for managing and coaching a team of 6 Customer Support Engineers. Your leadership will guide them to success while fostering a collaborative, high-performance culture. You will take charge of troubleshooting and resolving faults on our complex products, working closely with Engineering and Production to implement improvements. It's crucial that you play a vital role in maintaining customer satisfaction by overseeing product installations, maintenance, and ensuring maximum product uptime. You will also travel across Europe, the USA, and Asia (up to 20% travel) to collaborate directly with customers and provide critical technical support.
Technologies:
* CRM
* Support
More:
If you are enthusiastic about leading a dynamic team and working with innovative technology, we encourage you to apply now to join our fast-growing company with a global impact. We are an equal opportunity employer and operate as an Employment Business and Recruitment Agency.