Job Description
My client is looking for a highly-motivated and experienced Remortgage Team Lead to join their dynamic legal team in their Stockport office.The RoleAs a Remortgage Manager, you will have direct line responsibility for a team of Case Managers and will work closely with the Senior Operations Manager to manage the operations of their department, playing a key role in maximising operational effectiveness and driving operational efficiencies.Key Responsibilities
* Lead and manage a high-performing Remortgage Team, driving productivity and ensuring excellent client service.
* Handle client/service queries and complaints, adhering to internal procedures and reporting requirements.
* Manage partner SLAs, acting as a key contact, and build strong cross-business relationships.
* Develop and motivate the team, providing support, coaching, and performance management, including recruitment, onboarding, reviews, and performance improvement plans.
* Oversee workload distribution, resource planning (including absence management), and ensure compliance with company policies and procedures, including performance, attendance, and conduct.
* Facilitate team communication, training, and development, ensuring adherence to eLearning/compliance deadlines and effective implementation of procedural changes.
* Monitor team performance, using management information to inform priorities and drive continuous improvement. Address performance issues, participate in disciplinary processes, and conduct return-to-work interviews.
* Work closely with the Senior Operations Manager to contribute to the annual salary review process and perform other duties as required.
The Person:
* Extensive experience and knowledge of the Remortgage process developed within a current or previous Remortgage role.
* Management experience gained in either a supervisory or Deputy Manager role or similar.
* Customer focused and performance driven with a passion to create engagement within your team.
* Resilience with the ability to work effectively under pressure and to strict deadlines
* Ability to flex and prioritise between a wide range of tasks dependent upon business needs.
* Enthusiasm for delivering exceptional customer service.
* Excellent organisational skills with the ability to create strategies and plan.
* Ability to generate an attitude of enthusiasm in self and others regarding change and challenge.
* Excellent interpersonal and relationship building skills.
* Result organised, with strong attention to detail.